Software Test Analyst #1063233

FastTek Global; Lansing (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

FastTek Global is seeking a Software Test Analyst for the Michigan Enterprise Contact Center project. You will test Salesforce/CRM applications, design and execute test cases in Azure DevOps, and ensure traceability from requirements to results.

The role requires strong QA skills in Salesforce Service Cloud, automation mindset, and collaboration with vendors, customers, and developers to meet performance and security standards.

Qualifications

• Salesforce QA/testing: 6 years (Required).
• Salesforce Service Cloud: 4 years (Required).
• Azure DevOps Test Suite: 4 years (Required).
• Nice CXone or other CCaaS Testing: 4 years (Preferred/Optional).
• SQL: 1 year (Preferred/Optional).
• Selenium/Test Automation or other Test automation tools: 1 year (Preferred).
• Experience with Salesforce object knowledge (flows, AppExchange packages, Lightning, Apex) and QA.

Responsibilities

• Write test plans and test suites in Azure DevOps for Salesforce apps.
• Develop automated test scripts and CI integration.
• Collaborate with developers to validate performance and scalability.
• Interpret requirements/user stories to write test cases.
• Conduct regression testing on Salesforce Service Cloud features.
• Define and maintain test scripts and traceability.

Skills

Agile methodologies

Test case design

Communication

Problem solving

Team collaboration

Tools

Azure DevOps

SoapUI

Postman

Salesforce testing tools

Job description

Lansing, Michigan

Software Test Analyst #1063233

Job Description:

As a Salesforce/CRM Tester, you’ll be comfortable with Testing salesforce applications and utilizing Azure DevOps for designing, maintaining, and executing test cases for the Michigan Enterprise Contact Center team at the Department of Technology, Management, and Budget.

Responsibilities for this position include but are not limited to:

• Work in an agile environment and understand agile methodologies.
• Participate in vendor requirement sessions with customers and understand the requirements and be comfortable writing Test Plans/Test Suites in Azure DevOps and easily maintainable for us.
• Work with the customer, vendor, and Development Team to define Test scripts based on requirements for new projects and any future enhancements.
• Proficiency in interpreting requirements/user stories and writing test cases using Azure DevOps.
• Participate in defining and designing activities of the project engagement, to ensure a full understanding of client requirements prepared by the project team.
• Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.
• Strong hands-on experience in writing positive and native test cases in Azure DevOps as per Salesforce Application needs.
• Identify automation framework and make recommendations for improvements.
• Familiarity with testing salesforce service cloud, including web services and Rest API, SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications.
• Collaborate with developers to ensure testing results meet performance and scalability requirements.
• Develops and writes automated test scripts and plans to ensure that software functions as expected.
• Work with test engineers to implement new automation scripts and diagnose problems with existing scripts in a Continuous Integration environment.
• Knowledge of quality assurance methodologies and automation testing tools.
• Ensures the proposed solutions adhere to our security guidelines and standards throughout the application lifecycle.
• Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.
• Devise a training plan for the team for a smooth and successful transition to Maintenance & Operations.
• The successful candidate will be self-motivated and can work under dynamic conditions and within deadlines.
• Ability to effectively transfer knowledge and flex according to the situation.
• Excellent written and verbal communication skills.
• Facilitation and problem-solving skills.

Salesforce Testing:

• Strong knowledge and working experience in Service Cloud and Experience Cloud.
• Participation in each phase of full Salesforce lifecycle implementations.
• In-depth understanding of the capabilities and constraints of Salesforce.
• Understanding of Salesforce Production and Sandboxes.
• Analyze the impact of new solutions/enhancements and run appropriate regression testing.

Azure DevOps for QA Tester:

• Document and evaluate test results and defects, track and manage defects through to resolution in Azure DevOps.
• Ensure full traceability between test scripts, results, and client requirements.
• Maintain and enhance existing test scripts.
• Azure DevOps experience with Prepare Test Suites.

Qualifications:

• Salesforce QA/testing: 6 years (Required).
• Salesforce Service Cloud: 4 years (Required).
• Azure DevOps Test Suite: 4 years (Required).
• Nice CXone or other CCaaS Testing: 4 years (Preferred/Optional).
• SQL: 1 year (Preferred/Optional).
• Selenium/Test Automation or other Test automation tools: 1 year (Preferred).
• Experience in with us or other Government / Public Health Processes and guidelines (Preferred).
• Should have Salesforce object knowledge such as flows, AppExchange packages, Lightning, Apex, and Significant QA Experience. This can come either in the form of real-world experience or actual hands-on background with Salesforce.
• Knowledge of testing/QA best practices
• Ability to create and utilize test scripts.

Additional Info:

At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories.Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!

FastTek Global is a financially strong, privately held company that is 100% consultant and client focused.

We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!

To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork

Follow us on Twitter: https://twitter.com/fasttekglobal

Follow us on Instagram: https://www.instagram.com/fasttekglobal

Find us on LinkedIn: https://www.linkedin.com/company/fasttek

You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/

AI & Hiring Disclosure

We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.

All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.

If AI will be used in a video interview, you’ll be informed in advance and asked for your consent, with the option to opt out.

Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.

To learn more or exercise your rights, please contact us at [e-mail].