Civil Process Software Support Specialist

Tyler Technologies, Inc.; Troy (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Software Support Specialist to provide exceptional service for its Civil Process Product Suite in Troy, Michigan. You will handle client software inquiries, ensuring effective resolution of issues while maintaining best practice communication. Successful candidates will have a background in software support, a bachelor's degree, and strong interpersonal and analytical skills. Must be able to pass a federal background check. The position allows for minimal travel and focuses on client advocacy.

Qualifications

• 2-3 years of software support experience.
• Financial education or background is a plus.
• Basic knowledge of database structures required.

Responsibilities

• Provide inbound software support for client inquiries.
• Communicate effectively with all parties involved in issue resolution.
• Consult clients on best practices for software use.

Skills

Interpersonal skills

Problem-solving skills

Organizational skills

Analytical ability

Communication skills

Technical troubleshooting

Education

Bachelor's degree in related field or equivalent experience

Tools

MS Windows

Microsoft Office

Relational Databases or SQL

Job description

Tyler Technologies, Inc. is seeking a Software Support Specialist to provide exceptional service for its Civil Process Product Suite in Troy, Michigan. You will handle client software inquiries, ensuring effective resolution of issues while maintaining best practice communication. Successful candidates will have a background in software support, a bachelor's degree, and strong interpersonal and analytical skills. Must be able to pass a federal background check. The position allows for minimal travel and focuses on client advocacy.