Computer Field Support Analyst II

United Global Technologies; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

United Global Technologies is seeking a local IT Technician in Indianapolis, IN for 1st shift. Training is onsite, followed by a schedule of 2 days in the office and 3 days remote.

The role involves resolving moderate hardware and software issues, hardware installations, and supporting software deployment efforts. Requires an Associate degree or technical schooling, 3–4 years of PC/OS experience, and Dell hardware certification.

Qualifications

• Associate degree or Technical School certification.
• 3-4 years’ experience with PC and operating systems, Dell hardware certification; or any combination of education and experience, which would provide an equivalent background.
• Microsoft A+, MCP and Network+ certifications preferred. Advanced knowledge and understanding of computer technology.

Responsibilities

• Installs a wide variety of computer hardware equipment.
• Identifies when software licensing needs to be obtained and installs software of moderate complexity.
• Recommends standard software that will meet customer needs and assist the Software Deployment team in troubleshooting instances when packages cannot be deployed as part of large-scale software deliveries.
• Provides remote hands-on work for other IT groups or outsourcers.
• Troubleshoots and repairs computer software problems of moderate complexity which may involve a removal/reinstall of the application or system registry/file changes to fix the incident using more advanced diagnostic tools.
• Participates in single and large-scale moves.
• Performs Tech Refresh installations and end user acceptance testing.
• Participates in other lights-on projects where technical resources are needed.
• May attend regularly scheduled project meetings and provide technical and logistical advice to a project team.

Skills

Troubleshooting PCs

Hardware installation

Software installation

Remote hands-on support

End user support

Education

Associate degree or technical school certification

Dell hardware certification

Microsoft A+ certification

MCP certification

Network+ certification

Job description

W-2 NO SUBS, NO SPONSORSHIP- Must be local in the Indianapolis, IN area to be onsite as required.1st shift, Monday - Friday. Training is onsite and then 2 days in office and 3 days remote after that.

Responsible for troubleshooting and repairing computer software installation and hardware problems of moderate complexity.

Primary duties may include, but are not limited to:

Installs a wide variety of computer hardware equipment.

Identifies when software licensing needs to be obtained and installs software of moderate complexity.

Recommends standard software that will meet customer needs and assist the Software Deployment team in troubleshooting instances when packages cannot be deployed as part of large-scale software deliveries.

Provides remote hands‑on work for other IT groups or outsourcers.

Troubleshoots and repairs computer software problems of moderate complexity which may involve a removal/reinstall of the application or system registry/file changes to fix the incident using more advanced diagnostic tools.

Participates in single and large‑scale moves.

Performs Tech Refresh installations and end user acceptance testing.

Participates in other lights‑on projects where technical resources are needed.

May attend regularly scheduled project meetings and provide technical and logistical advice to a project team.

Requires Associate degree or Technical School certification;

3-4 years’ experience with PC and operating systems, Dell hardware certification; or any combination of education and experience, which would provide an equivalent background.

Microsoft A+, MCP and Network+ certifications preferred. Advanced knowledge and understanding of computer technology.

1st shift, Monday - Friday. Training is onsite and then 2 days in office and 3 days remote after that.