Software Support Specialist

Premier Power Maintenance; Indianapolis (IN); On-site; USD 60,000 - 75,000; Full time

Job summary

Premier Power Maintenance is seeking a Software Support Specialist to install, maintain, and troubleshoot field service software used by our technicians and to coordinate with our Managed IT provider.

The role includes license management, PowerDB administration, and onsite/offsite hardware support, with a focus on field service equipment and corporate devices.

Qualifications

• Must be organized with excellent attention to detail.
• Excellent analytical, logical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite, SharePoint, Power Platform, Power Apps Development.

Responsibilities

• Provides technical support and training to company team members and troubleshoot technical problems related to software with a focus on field service test equipment and company cell phones.
• Manages specialized test equipment software licenses and versions, and performs software update vetting and applicability.
• Manages the PowerDB program and create requested forms.
• Install specialized test equipment software on computers and test the setup by connection to the test equipment.
• Manages the intracompany SharePoint site by keeping it updated and adding content.
• Provides assistance with onsite and in the field hardware issues.
• Provides liaison support with the company’s Managed IT provider who manages all IT components besides the test equipment software.
• Provides assistance to our Managed IT provider with onboarding new computers.
• Performs other related duties as assigned.

Skills

Attention to detail

Analytical thinking

Communication skills

Multitasking

Problem-solving

Office software proficiency

Education

Bachelor’s degree in Computer or Information Science

Tools

Power Platform

Power Apps Development

SharePoint

Microsoft Office Suite

Job description

Job Summary

The Software Support Specialist will install, maintain, and troubleshoot software unique to the field service business used by all of Group CBS entities’ field technicians and will serve as a liaison with our Managed IT provider.

• Provides technical support and training to company team members and troubleshoot technical problems related to software with a focus on field service test equipment and company cell phones
• Manages specialized test equipment software licenses and versions, and performs software update vetting and applicability
• Manages the PowerDB program and create requested forms
• Install specialized test equipment software on computers and test the setup by connection to the test equipment
• Manages the intracompany SharePoint site by keeping it updated and adding content
• Provides assistance with onsite and in the field hardware issues
• Provides liaison support with the company’s Managed IT provider who manages all IT components besides the test equipment software
• Provides assistance to our Managed IT provider with onboarding new computers
• Performs other related duties as assigned

Category: IT & Software Development

Job Location: Indianapolis, United States

Position Type: Full-Time/Regular

Job Summary

The Software Support Specialist will install, maintain, and troubleshoot software unique to the field service business used by all of Group CBS entities’ field technicians and will serve as a liaison with our Managed IT provider.

Essential Duties And Responsibilities

• Provides technical support and training to company team members and troubleshoot technical problems related to software with a focus on field service test equipment and company cell phones
• Manages specialized test equipment software licenses and versions, and performs software update vetting and applicability
• Manages the PowerDB program and create requested forms
• Install specialized test equipment software on computers and test the setup by connection to the test equipment
• Manages the intracompany SharePoint site by keeping it updated and adding content
• Provides assistance with onsite and in the field hardware issues
• Provides liaison support with the company’s Managed IT provider who manages all IT components besides the test equipment software
• Provides assistance to our Managed IT provider with onboarding new computers
• Performs other related duties as assigned

Knowledge, Skills, And Abilities

• Must be organized and have excellent attention to detail.
• Excellent analytical, logical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and adapt to change.
• Ability to multitask, prioritize and well independently.
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, languages, and hardware used in within the organization and this industry.
• Proficient with Microsoft Office Suite, Office 365, SharePoint, Power Platform, Power Apps Development, or related software.

Work Environment

• Must be willing to relocate within 60 miles of Premier Power Maintenance’s Corporate office in Indianapolis, IN.
• Corporate business hours are Monday-Friday, 7:30am-4:30pm, but depending on the scope of work hours outside of regular business hours may be required.
• Must be willing to take calls and travel outside the scope of normal business hours. Providing IT support to all offices is a key component of this position.
• Education and Work Experience:
• Bachelor’s degree in Computer or Information Science-related field is recommended.
• At least three years of related experience required.
• Experience with application of information technology in a field service business preferred.
• Must be able to pass a pre-employment criminal background check, education verification, motor vehicle report, an approved hair and urine drug screen, as well as periodic, unannounced random testing.
• Must have a valid driver’s license.
• Must be able to lift and maneuver at least 25 lbs.
• Prolonged periods of sitting/ standing at a desk.