Software Support Specialist I

CompuGroup Medical; Austin (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401k with employer matching

Personal Time Off

Flexible working hours

Hybrid work options

Job summary

A leading healthcare IT firm located in Austin is seeking a Software Support Specialist I. In this role, you will handle inbound support calls from healthcare professionals, documenting calls and resolving inquiries to ensure customer satisfaction. Ideal candidates will possess superior communication skills and thrive in a fast-paced environment. This full-time position offers comprehensive benefits and a supportive work culture focused on innovation in healthcare.

Qualifications

• Energetic and articulate with excellent phone skills.
• Availability for 8-hour shifts between 7AM and 7PM CT Monday through Friday.
• Experience in a call center or support role beneficial.

Responsibilities

• Handle inbound support calls from software clients.
• Document calls in internal CRM system.
• Respond to customer inquiries through email and chat support.

Skills

Superior verbal communication skills

Troubleshooting Windows operating systems

Experience with MS Office

Ability to thrive in a high call volume environment

Research skills

Job description

.Software Support Specialist I page is loaded## Software Support Specialist Ilocations: Austin | 13640 Briarwick Dr Suite 110time type: Full timeposted on: Posted 4 Days Agojob requisition id: JR108644**Create the future of e-health together with us by becoming a Software Support Specialist I**At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.**Your Contribution:*** You will experience back-to-back inbound support calls (no selling) from our software clients (doctors), with calls averaging 3 minutes long.* You will clearly and accurately document your calls in our internal CRM system while following our internal guidelines.* You will analyze, troubleshoot (Windows operating systems, MS Office) and thereby solve customer requests related our software products.* Based on frequently asked questions, you might create knowledge base to help our customers with best practices and provide instructions on software functionality.* Respond to and resolve customer inquiries and issues through email and chat support, ensuring a high level of satisfaction and timely ticket resolution.**Your Qualification:*** Superior verbal communication skills. Energetic, easy to understand, and good at taking charge of the conversation. You enjoy talking on the phone and your smile shines through your voice.* Availability for 8-hour shifts between 7AM and 7PM CT Monday through Friday.* Experience in a call center, hotline, support or service role beneficial.* Ability to thrive in a high call volume environment and multi-task in a fast-paced environment and stressful situations.* Ability to independently perform research using resources such as the internet and procedure manuals.**What you can expect from us:*** **Purpose**: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.* **Equal Opportunity Employer:** At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.* **Career Opportunities**: We are offering a variety of internal career opportunities and numerous long-term perspectives.* **Security**: We offer a secure workplace in a crisis-proof market.* **All-round benefits package**: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.* **Work environment**: Modern workplaces, flexible working hours, hybrid work options and much more.**We create the future of e-health.** Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.