Software Support Specialist I

Medistar Systemhaus; Columbia (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision benefits

401k with employer matching

Personal Time Off

Job summary

CompuGroup Medical is seeking a Software Support Specialist I in Columbia, South Carolina. In this role, you will provide technical support for the eMD software suite, assist healthcare professionals, and ensure customer satisfaction. Responsibilities include documenting customer interactions, troubleshooting issues, and creating knowledge base articles. Candidates should have at least one year of customer service experience and thrive in fast-paced environments. A comprehensive benefits package, including medical and 401k matching, is offered.

Qualifications

• Minimum of one year’s customer service experience.
• Ability to thrive in a high call volume environment.
• Must be available between 7AM – 7PM Central Time.

Responsibilities

• Provide frontline technical support for the eMDs software suite.
• Document customer cases in the CRM system.
• Create knowledge base articles for the customer support site.

Skills

Customer service experience

Technical troubleshooting

Familiarity with EHR systems

Ability to manage high call volume

Tools

Windows operating systems

CRM systems

Job description

**Create the future of e-health together with us by becoming a Software Support Specialist I**At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.**Your Contribution:*** Provide frontline technical support for the eMDs software suite by assisting healthcare professionals with questions, troubleshooting issues, and guiding them through software functionality.* Documents customer cases in the CRM system and follows the processes established for CRM use cases.* Analyzes and troubleshoots customer issues using approved tools and SQL scripts, provides recommendations, and resolves requests related to our software products.* Consults directly with customers via phone, chat, and email and documents interactions thoroughly and clearly using appropriate grammar and spelling.* Create knowledge base articles for the customer support site that highlight best practices and provide instructions on software functionality.* Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset.* Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.**Your Qualification:*** Minimum of one year’s customer service experience.* Must be available between the hours of 7AM – 7PM Central Time Monday through Friday. (Employees will be assigned an 8-hour shift between these hours.)* This position is an onsite, in-office role and requires employees to work from the office location during their assigned shift (Austin, Texas).* Familiarity with Electronic Health Record (EHR) systems is a plus.* Ability to thrive in a high call volume environment and multi-task in a fast-paced environment.* Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.* Ability to independently perform research using resources such as the internet and procedure manuals.**What you can expect from us:*** **Purpose**: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.* **Equal Opportunity Employer:** At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.* **Career Opportunities**: We are offering a variety of internal career opportunities and numerous long-term perspectives.* **Security**: We offer a secure workplace in a crisis-proof market.* **All-round benefits package**: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.* **Work environment**: Modern workplaces, flexible working hours, hybrid work options and much more.**We create the future of e-health.** Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.