Software Support Specialist: AI-Enabled Troubleshooting

Harris Computer; Harris Township (PA); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Meaningful perks

Flexibility

Job summary

Harris Computer seeks a technically proficient support specialist to provide high-quality customer assistance and address software issues. You will document communications, diagnose problems, and coordinate fixes with software development and professional services teams.

You will also install and update products and integrations while improving processes through AI-enabled solutions. The role emphasizes collaboration across Support, Development, and Product Management, with a focus on continuous

Qualifications

• 1-2 years customer service experience in a technical environment required.
• Familiarity with CRM platforms to document all customer communication.
• Experience with Microsoft 365, Teams and VOIP systems preferred.
• Ability to leverage AI-assisted tools to improve research, documentation, and troubleshooting.
• Strong problem-solving and process-improvement mindset.

Responsibilities

• Provide technical phone support to customers.
• Document all customer communication via internal ticketing system.
• Diagnose software issues and coordinate fixes with teams.
• Install and update product applications and integrations.
• Communicate status and progress to Support Services management.

Skills

Customer service

CRM platforms

AI tools

Communication

Team collaboration

Documentation

Analytical thinking

Tools

Microsoft 365

Microsoft Teams

VOIP systems

Job description

Harris Computer seeks a technically proficient support specialist to provide high-quality customer assistance and address software issues. You will document communications, diagnose problems, and coordinate fixes with software development and professional services teams.

You will also install and update products and integrations while improving processes through AI-enabled solutions. The role emphasizes collaboration across Support, Development, and Product Management, with a focus on continuous