Software Support Engineer – Distributed 3D Simulation

MÄK Technologies, Inc.; Cambridge (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

MAK Technologies, Inc. in Cambridge, MA is seeking a Software Support Engineer to join our VR-Forces engineering team. This full-time, customer-facing role handles technical support requests, works daily with customers, and occasionally delivers product training.

You will collaborate with engineering, QA, and sales across the company. The ideal candidate is proactive, detail-oriented, and able to explains complex solutions clearly.

Responsibilities

• Handle and respond to technical support requests from customers.
• Collaborate with engineering, QA, and sales teams across MAK Technologies.

Job description

Cambridge, MA

MAK Technologies is currently seeking a Software Support Engineer to support our extensive customer base and distributor network around the world. The Software Support Engineer will be a full-time member of the VR-Forces engineering team within the MAK Product Division. This customer-facing role is responsible for managing and responding to technical support requests, working directly with customers on a daily basis, and occasionally delivering product training. The engineer will also collaborate closely with all parts of the company including engineering, quality assurance, and sales.