Software Support Engineer: Client-Focused Troubleshooter

Tyler Technologies, Inc.

Lawrenceville, Lakewood, Yarmouth (GA, CO, ME)

On-site

USD 59,000 - 70,000

Full time

9 hours ago

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Job summary

Tyler Technologies, Inc. is seeking a Software Support Specialist to provide medium- to high-level software support to clients in the US and Canada, researching issues, guiding product usage, and resolving straightforward concerns.

You will analyze data, test products, document interactions, and contribute to the knowledge base while developing product expertise. This role involves training clients, participating in User Groups, and collaborating with a team in Lawrenceville, GA, with

Qualifications

BS/BA degree or equivalent work experience is required.
Experience with business process software for local governments or public agencies is preferred.
Excellent verbal and written communication skills are required.
Aptitude for service and a positive attitude is essential.
Proficiency with databases or SQL may be beneficial.

Responsibilities

Provide phone, web, or email software support for US/Canada clients.
Diagnose and resolve client issues in a timely and courteous manner.
Document interactions in client management systems for transparency.
Develop product expertise by reviewing new functionality and testing issues.
Deliver formal online or onsite training to clients and participate in User Groups.
Escalate complex issues to senior staff as needed.