Software Support Engineer

Actalent; Town of Brookfield (WI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off / PTO

Job summary

Actalent is seeking a Software Implementation Engineer to support the installation, configuration, testing, and ongoing support of proprietary software and integrated systems. This customer-facing role blends software troubleshooting with hands-on system deployment and user training, with emphasis on learning an existing platform alongside experienced engineers.

The position involves 25–40% travel across the US; per diem and expenses are covered.

Qualifications

• Experience supporting, implementing, testing, or troubleshooting software or technical systems.
• Working knowledge of Windows environments, basic networking, and database functionality.
• Familiarity with SQL Server or SQL queries; exposure to C#, .NET, or Visual Studio is a plus.
• Strong troubleshooting, problem-solving and communication skills with customers.
• Willingness to travel up to 25–40% depending on project needs.
• Ability to learn new software and provide end-user training.

Responsibilities

• Assist with software installation, configuration, testing, system validation, and go-live activities.
• Troubleshoot software, database, networking, system communication, and integration issues.
• Provide onsite and remote customer training on software operation and basic troubleshooting.
• Provide post-installation technical support, diagnose problems, and elevate complex issues to engineering when needed.
• Document system configurations and technical issues while collaborating with software engineering, project management, and customer support teams.
• Perform software and system testing and prepare for upcoming customer implementations when not traveling.

Skills

Software implementation

Troubleshooting

Customer training

Windows networking

SQL basics

Tools

SQL Server

Visual Studio

C#/.NET

Job description

Software Implementation Engineer

We are seeking a Software Implementation Engineer to support the installation, configuration, testing, and ongoing support of proprietary software and integrated systems. This is a customer-facing technical role that combines software troubleshooting, system implementation, testing, and user training.

This is not primarily a software development position. The individual will learn an existing software platform and work alongside experienced engineers during customer implementations, gradually taking on more responsibility as their technical and product knowledge develops.

This role requires up to 25-40% travel. You are paid per diem for travel and all expenses are covered. Travel is typically during the week and to customers within the US.

Responsibilities

• Assist with software installation, configuration, testing, system validation, and go-live activities.
• Troubleshoot software, database, networking, system communication, and integration issues.
• Provide onsite and remote customer training on software operation and basic troubleshooting.
• Provide post-installation technical support, diagnose problems, and elevate complex issues to engineering when needed.
• Document system configurations and technical issues while collaborating with software engineering, project management, and customer support teams.
• Perform software and system testing and prepare for upcoming customer implementations when not traveling.

Qualifications

• Experience supporting, implementing, testing, or troubleshooting software or technical systems.
• Working knowledge of Windows environments, basic networking, and database functionality.
• Familiarity with SQL Server or SQL queries is preferred. Exposure to C#, .NET, or Visual Studio is a plus.
• Strong troubleshooting, problem-solving, and communication skills with the ability to work directly with customers.
• Ability to learn new software and technical systems and provide training to end users.
• Experience with software installation, commissioning, system integration, or technical support is preferred.
• Willingness to travel approximately 25-30%, with travel potentially reaching 40% depending on project needs.

Additional Information

This position is a good fit for someone who enjoys the technical side of software but does not necessarily want to be a full-time developer. The role provides exposure to software implementation, system integration, troubleshooting, testing, and direct customer support.

Customer travel is generally planned in advance and may occasionally involve evening or weekend support during system implementations.

Job Type & Location

This is a Permanent position based out of Brookfield, WI.

Pay And Benefits

The pay range for this position is $33.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 11, 2026.

Workplace Type

This is a fully onsite position in Brookfield,WI.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.