Software Support Engineer

Heller Industries, Inc.; Florham Park (NJ); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Heller Industries in Florham Park, NJ, is seeking a Software QA and support engineer with 5+ years in semiconductor equipment software. This role reports to the SQA Manager and involves on-site and phone support for customers.

You will develop product-operation expertise, manage software installations/upgrades, assist in fab-automation testing, and contribute to test plans. Travel up to 15% to factory, vendor, and customer sites.

Qualifications

• Degree in Computer Science or Software Engineering.
• 5+ years in software development, testing, or support in semiconductor/equipment.
• Experience with Tier 1 semiconductor customers (e.g., Intel, TSMC, Samsung).
• Familiar with development tools and bug tracking utilities.

Responsibilities

• Develop an in-depth expertise in Heller product operation and setup.
• Provide phone and on-site software support.
• Handle software installation and upgrade at customer sites.
• Support fab automation testing and qualification at customer sites.
• Work with customers, sales, field service, and engineering to compile software change requests to address customer needs.
• Compile and update software installation, setup, and operation procedures.
• Provide software training for customers and Heller Personnel.
• Participate in development and enhancement of software test plans.
• Test software and provide feedback to developers.
• Participate in scrum calls.
• Add test cases to the regression test suite for Heller’s products.

Skills

Software QA

Tier-1 customers

Bug tracking

Development tools

Semiconductor equipment

Education

B.S. in Computer Science or Software Engineering

Tools

Bug tracking software

Development environments

Job description

USA (Florham Park, NJ) Software Engineering 5+ years’ experience

Heller Industries is looking for a Software QA and support engineer with experience in Semiconductor equipment software. The position is located in Florham Park, NJ, and reports to the SQA Manager.

Responsibilities

• Develop an in-depth expertise in Heller product operation and setup.
• Provide phone and on-site software support.
• Handle software installation and upgrade at customer sites.
• Support fab automation testing and qualification at customer sites.
• Work with customers, sales, field service, and engineering to compile software change requests to address customer needs.
• Compile and update software installation, setup, and operation procedures.
• Provide software training for customers and Heller Personnel.
• Participate in development and enhancement of software test plans.
• Test software and provide feedback to developers.
• Participate in scrum calls.
• Add test cases to the regression test suite for Heller’s products.

Required Qualifications

• Degree in Computer Science or Software Engineering.
• More than 5 years of experience developing, testing, or supporting software in semiconductor / electronics equipment, industrial automation, or process equipment.
• Experience working with Tier 1 semiconductor customers (e.g., Intel, TSMC, Samsung).
• Familiar with software development tools and utilities including development environments and bug tracking utilities.

Desired Qualifications

• Experience compiling and managing test plans for software releases.
• Experience managing software testing in remote sites.
• Experience with software engineering utilities including requirements management, bug tracking, and configuration management.

Personal Attributes

• Team player.
• Ability to work effectively in a fast-paced, dynamic environment as part of a multi-disciplinary team.
• Strong interpersonal skills.
• Excellent communication and presentation skills.
• Attention to detail and follow-through skills.
• Ethics and cultural values consistent with Heller’s standards of excellence.

Work requirements and conditions

• 15% travel including domestic and international trips to factory, vendor, and customer sites up to 1-2 weeks.

Life at Heller

Build Your Future at Heller

At Heller Industries, we believe a company is defined not only by whatit makes, but byhow it works, how it leads, and how it treats its people.

For more than 65 years, Heller has built its reputation on innovation, engineering excellence,customer commitment, and the determination to solve difficult problems. Today, we are continuingthat tradition while building the next generation of Heller.

Our values are more than words on a wall. We live them.

• We hold ourselves accountable.
• We do what we say we will do.
• We treat people with respect.
• We work together across functions, countries, and cultures.
• We challenge ourselves to improve, embrace new technology, and find better ways to serve ourcustomers.
• When something matters—to our customers, our colleagues, or our company—we take ownership.

That is what it means to be part of Heller.

We are a global manufacturing and technology company with opportunities across engineering,software, manufacturing, field service, sales, operations, and corporate functions. Our teamswork across North America, Europe, and Asia, giving employees the opportunity to work on complexchallenges with colleagues around the world.

But global does not mean impersonal.

At Heller,your contribution matters.You will have the opportunity to makedecisions, solve meaningful problems, learn from experienced professionals, and see the impactof your work. We want people who are curious, accountable, collaborative, and willing tochallenge the status quo.

Whether you are an experienced professional, an engineer beginning your career, a manufacturingexpert, a service professional, or someone bringing a different perspective to our organization,there is a place for you at Heller.

Come build something that matters. Build yourexpertise. Build your career. Build the future of Heller.