Software QA Manager

Primerica; Duluth (GA); Hybrid; USD 110,000 - 135,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Vacation & holidays

Life and disability insurance

Job summary

Primerica in Duluth, GA is seeking a Software QA Manager to lead testing across web, mobile, API, and mainframe platforms. The role combines hands-on leadership with strategic QA program development in a hybrid work setting.

You will define QA strategy, establish metrics, manage automation initiatives, and mentor SQA engineers while partnering with product and development teams to ensure quality in delivery pipelines. Compensation ranges $110,000–$135,000 annually.

Qualifications

• Hands-on QA leadership with automation and testing strategy
• Experience across multi-platform QA (web/mobile/API/mainframe)
• Ability to lead QA metrics, processes, and regulatory testing

Responsibilities

• Serve as a hands-on leader driving QA across web, mobile, API, mainframe and database
• Define and execute a forward-looking QA strategy including modernization and automation
• Establish and manage KPI/KRI/RTM standards and ROI metrics
• Contribute to test planning and execution across functional, regression, integration, performance, and UAT
• Mentor SQA engineers and supervise QA staff
• Lead defect triage, root-cause analysis, and risk mitigation
• Collaborate with product, development, and operations to align QA with business priorities

Skills

Hands-on QA leadership

Automation strategy

Communication

QA metrics

Mainframe/web/mobile QA

Regulatory/compliance testing

Education

Bachelor's degree in Computer Science/Engineering

Tools

Jira

TestRail

ALM

Postman

Job description

## Software QA ManagerApplylocations: Duluth, GAtime type: Full timeposted on: Posted 19 Days Agojob requisition id: R-246:062026## **Join Our Team**In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.## ## About this PositionThe Software Quality Assurance Manager is responsible for managing testing and verification of software solutions developed at Primerica. The ideal candidate is highly technical and has a proven commitment to quality with a solid understanding of testing concepts, practices and procedures. As a QA Manager, your primary responsibility will be to ensure strategic planning and implementation of SQA processes and to build effective test plans, test cases to explore and validate the functional correctness of our applications. This is a Hybrid Role – 2days in office (Tue/Wed) Location: Duluth, GA Salary range between $110K - $135K Annually## ## Responsibilities & Qualifications**ESSENTIAL FUNCTIONS*** Serve as a hands-on leader, driving quality assurance across web, mobile, API, mainframe and database, ensuring systems are reliable, scalable, and secure..* Define and execute a forward-looking QA strategy that supports modernization initiatives (cloud migrations, mobile framework upgrades, re-platforming) while maintaining stability in legacy systems.* Establish and manage KPI, KRI, RTM, standards, and processes to measure and continuously improve organizational quality maturity, including automation coverage, effectiveness, and ROI metrics.* Actively contribute to test planning and execution by determining optimal test approaches across functional, regression, integration, performance, compliance, and UAT phases.* Partner with product, development, and operations teams to align QA with business priorities, ensuring automation is applied where it adds maximum value and quality is built into delivery pipelines.* Provide input and estimates to project planning activities for SQA tasks, including contributing to evaluation of automation feasibility, prioritization, and effort vs. value, and ensure timely and accurate status reporting of QA tasks, risks, and issues.* Contribute to the design of extensible test automation harnesses to efficiently expand automation coverage across platforms.* Drive process innovation and continuous improvement across QA practices, tools, and cross-team collaboration.* Serve as project leader on large, complex projects; manages all aspects including planning, scheduling meetings, documenting decisions, making appropriate updates to test plan and strategy.* Lead defect triage, root cause analysis, and risk mitigation to prevent recurrence of critical issues.* Directly supervise and mentor SQA engineers. Supervisory responsibilities including performance management, staffing, employee relations & compensation.* Provide support as a subject-matter expert (SME) for applications and QA processes, including test strategy, automation coverage, and quality engineering practices.**KNOWLEDGE, SKILLS AND ABILITIES*** Proven ability to lead by example as a hands-on QA practitioner, earning credibility in both manual testing leadership and automation strategy.* Strong leadership skills with the ability to scale QA teams while remaining actively involved in test strategy, planning, and decision-making.* Excellent communication and executive presence to present QA metrics, risks, and recommendations with authority grounded in hands-on knowledge.* Deep knowledge of testing methodologies and QA tools, with a record of applying them directly in complex projects.* Expertise in multi-platform QA (mainframe, web, mobile, APIs, databases) with practical, hands-on experience.* Strong analytical and troubleshooting skills, including debugging and root cause analysis of complex, cross-system issues.* Ability to balance strategic direction with day-to-day technical contribution, ensuring QA maturity and delivery speed.* Familiarity with regulatory and compliance testing and ability to execute compliance-focused test cycles.* Knowledge of Waterfall, Agile, DevOps, CI/CD pipelines, and hybrid delivery models, combined with hands-on experience embedding QA in those environments.* Strong interpersonal skills with the ability to mentor through direct involvement, fostering collaboration and team development.**EDUCATION & EXPERIENCE:*** Bachelor’s degree in computer science/technology/engineering, information technology, or equivalent discipline required* 10+ years of progressive QA experience in enterprise-scale environments, with consistent hands-on involvement in testing.* 5+ years in a QA management role, balancing leadership responsibilities with direct contribution.* Strong experience in web, mainframe, API, mobile, including devices, simulators/emulators, and cloud-based test platforms.* Experience in estimating, prioritizing, planning and coordinating testing activities, including decisions on test approach and automation prioritization.* Strong hands-on test case and test protocol writing skills.* Proficiency in test case design, execution, and documentation using multiple testing methodologies (functional, regression, integration, exploratory, performance).* Experience with modern test and defect management tools (Jira, TestRail, ALM, or equivalents).* Hands-on experience testing SOAP and REST APIs with Postman or equivalent tools.* Familiarity with compliance and regulatory testing in financial or other highly regulated domains.* Demonstrated success in QA leadership for modernization initiatives, with continuous personal involvement in testing and validation activities.**FLSA status:** This position is exempt (not eligible for overtime pay):Yes## ## Our Benefits:* Day one health, dental, and vision insurance* 401(k) Plan with competitive employer match* Vacation, sick, holiday and volunteer time off* Life and disability insurance* Flexible Spending Account & Health Savings Account* Professional development* Tuition reimbursement* Company-sponsored social and philanthropy eventsIt has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.