Vice President, Infrastructure & Operations

Primerica; Duluth (GA); Hybrid; USD 195,000 - 230,000; Full time

Benefits offered by this job

Day one health insurance

Dental and vision coverage

401(k) Plan with match

Vacation, sick leave, holidays

Tuition reimbursement

Professional development

Company-sponsored events

Job summary

Primerica, based in Duluth (GA), is seeking an experienced Vice President of Infrastructure & Operations to lead strategy, engineering, delivery, and ongoing operation of its infrastructure platforms and technology services.

The role oversees enterprise hosting, cloud services, storage, networking, end‑user computing, messaging, collaboration, disaster recovery, and infrastructure operations. Expect a hybrid schedule with 2–3 onsite days.

Qualifications

• Bachelor’s degree or equivalent with 10+ years in infrastructure leadership.
• Deep experience across hosting, cloud, networking, end-user computing and disaster recovery.
• Strong ITIL/ITSM, governance, and regulatory compliance knowledge.
• Experience leading large teams with high availability and SLAs.

Responsibilities

• Develop and execute an enterprise infrastructure strategy aligned with business goals.
• Design, deliver, and operate scalable compute, storage, cloud, and networking platforms.
• Lead 24x7 infrastructure operations, incident and problem management, and continuous improvement.
• Oversee end-user computing, messaging, and collaboration services for employees and field reps.
• Drive automation and service management maturity using ITIL/ITSM best practices.
• Partner with security, risk, and compliance to meet regulatory requirements.
• Manage budgets, vendor relations, and strategic technology partnerships.

Skills

Strategic leadership

ITIL/ITSM

Budget management

Vendor negotiations

Executive communication

Cross-functional leadership

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent industry experience

Tools

Windows

Linux

IBM Power Systems

Virtualization

AWS

Azure

Exchange Online

Networking

Job description

Join Our TeamIn 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.About this PositionPrimerica is seeking an experienced and technical Vice President of Infrastructure & Operations to lead the strategy, engineering, delivery, and ongoing operation of the company's infrastructure platforms and technology services. This role is responsible for enterprise hosting, cloud services, storage, networking, telecommunications, end-user computing, messaging and collaboration platforms, workplace technology services, disaster recovery, and infrastructure operations. The Vice President will ensure technology services are secure, resilient, scalable, and cost-effective while supporting business growth, operational excellence, and technology modernization initiatives.This position is based at Primerica's Duluth, Georgia headquarters and follows a hybrid work model, with an expectation of onsite presence approximately 2-3 days per week. Applicants must be authorized to work in the United States without current or future employer sponsorship.The salary range for this role is $195,000 - $230,000.Responsibilities & QualificationsDevelop and execute an enterprise infrastructure and operations strategy aligned with business objectives, technology modernization efforts, and long-term architectural direction.Lead the design, delivery, and operation of highly available infrastructure services, including compute, storage, virtualization, cloud, network, and telecommunications platforms.Oversee end-user computing and workplace technology services, including endpoint management, desktop engineering, mobility, service desk, and employee productivity solutions.Direct enterprise messaging, collaboration, and communication platforms, ensuring secure, reliable, and highly available services for employees and field representatives.Lead 24x7 infrastructure operations, including service delivery, incident management, problem management, monitoring, operational readiness, and continuous service improvement.Drive automation, operational efficiency, and service management maturity through ITSM best practices and process optimization.Establish infrastructure capacity planning, performance management, and technology lifecycle strategies to ensure scalability, reliability, and operational resilience.Partner with Information Security, Risk, and Compliance teams to ensure infrastructure platforms meet security, regulatory, and resiliency requirements.Lead disaster recovery and business continuity planning, testing, and execution to minimize operational risk and downtime.Manage infrastructure financial planning, budgets, vendor relationships, contract negotiations, and strategic technology partnerships.Build and develop high-performing technology teams while fostering accountability, collaboration, innovation, and continuous improvement.Collaborate with business and technology leaders to identify infrastructure needs and deliver technology solutions that improve productivity, efficiency, and customer outcomes.Essential Skills & Experience:Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent industry experience.10+ years of progressive infrastructure leadership experience, including 5+ years in a senior leadership role.Deep experience leading enterprise infrastructure organizations across hosting, cloud, networking, telecommunications, end-user computing, messaging, collaboration, workplace technology, and disaster recovery disciplines.Expertise in enterprise infrastructure technologies including Windows and Linux platforms, IBM Power Systems, virtualization technologies, x86 server environments, cloud platforms (AWS and Azure), enterprise storage, networking, identity services, messaging systems, and collaboration platforms.Strong understanding of ITIL/ITSM service management practices, operational governance, infrastructure security controls, and regulatory compliance requirements.Experience leading large-scale infrastructure and operations teams supporting mission-critical business environments with high availability and service level commitments.Demonstrated success implementing service management, automation, operational excellence, and infrastructure modernization initiatives.Strong financial management, vendor management, and contract negotiation experience.Experience developing leaders, building high-performing teams, and leading through organizational and technology transformation.Excellent communication, executive presence, and cross-functional leadership skills.Preferred Qualifications:Experience supporting large-scale financial services or other highly regulated environments.Experience leading hybrid cloud transformation and enterprise infrastructure modernization initiatives.Experience with Microsoft 365, Exchange Online, collaboration technologies, and modern workplace platforms.Advanced degree in Information Technology, Engineering, Business Administration, or a related field.FLSA status:This position is exempt (not eligible for overtime pay):YesOur Benefits:Day one health, dental, and vision insurance401(k) Plan with competitive employer matchVacation, sick, holiday and volunteer time offLife and disability insuranceFlexible Spending Account & Health Savings AccountProfessional developmentTuition reimbursementCompany-sponsored social and philanthropy eventsIt has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.