Software Lifecycle & Service Level Analyst - 30451

HII's Mission Technologies division; United States; On-site; USD 88,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision

Wellness resources

Employee assistance program

401(k) savings plan

Financial planning tools

Life insurance

Employee discounts

Paid holidays and PTO

Tuition reimbursement

Scholarships for education

Job summary

HII's Mission Technologies division is seeking a Software Lifecycle & Service Level Analyst to oversee the software lifecycle from acquisition through retirement across the synthetic training environment.

You will manage SLAs with vendors and mission partners, coordinate patching, accreditation, and end-of-life transitions, and ensure DoD RMF, STIG, and DISA guidance compliance to keep systems secure and ready for DoD missions.

Qualifications

• 5 years of relevant experience with a bachelor’s degree in a related field OR;
• 3 years of relevant experience with a master’s degree in a related field OR;
• 0 years of relevant experience with a Ph.D. or Juris Doctorate in a related field OR;
• High school diploma (or equivalent) and 9 years of relevant experience.
• Experience in DoD or similar regulated environments performing software lifecycle or enterprise IT support.
• Demonstrated expertise in software lifecycle planning and sustainment processes.
• Knowledge of DoD cybersecurity requirements, RMF, STIG compliance, and patch management methodologies.
• Strong understanding of SLA development, vendor oversight, and performance management.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Must have had an active Top Secret clearance within the last 24 months.
• Ability to obtain and maintain an active TS/SCI clearance, with supporting SAP/SPR clearances.

Responsibilities

• Oversee software from acquisition through retirement.
• Plan and coordinate deployment, patching, upgrades, accreditation, and end-of-life transitions.
• Ensure compliance with DoD policies, STIGs, RMF, and DISA guidance.
• Support testing and validation of updates and new releases.
• Maintain configuration control, documentation, and version tracking.
• Identify software risks, recommend mitigations, and communicate impacts.
• Coordinate with cybersecurity and system administration teams to ensure secure lifecycle integration.
• Manage Service Level Agreements (SLAs) with vendors and mission partners.
• Track and report SLA performance metrics.
• Address vendor performance issues and coordinate corrective actions.
• Align support agreements with mission needs, budgets, and sustainment plans.
• Oversee licensing, renewal schedules, maintenance contracts, and technical support agreements.
• Serve as the primary liaison for software sustainment and SLA concerns.
• Provide lifecycle guidance to PMO leadership and mission stakeholders.
• Coordinate with test teams to ensure software readiness for interoperability and training events.
• Support acquisition and budget planning with lifecycle cost and vendor performance data.
• Maintain inventories of software assets, lifecycle statuses, patch levels, and support agreements.
• Produce dashboards, reports, briefings, and SOPs.
• Ensure documentation aligns with DoD and JITTC‑N governance requirements.

Skills

DoD cybersecurity

RMF knowledge

STIG compliance

SLA management

Vendor oversight

Communication skills

Top Secret clearance

Education

Bachelor's degree in related field

Master's degree in related field

Tools

ITIL

ITSM frameworks

CITAM/CSAM

Job description

Requisition Number: 30451

Required Travel: 0 - 10%

Employment Type: Full Time/Salaried/Exempt

Anticipated Salary Range: $87,906.00 - $130,000.00

Security Clearance: Top Secret

Level of Experience: Mid

This opportunity resides with Global Security (GS). Mission Technologies’ Global Security (GS) group comprises live, virtual, constructive (LVC) solutions; fleet sustainment; nuclear and environmental; and Australia business.

Leadership Mindset at HII – Mission Technologies

Leadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every employee grows, leads, and contributes—regardless of role. It sets the standard for how you can develop yourself and what you can expect from leaders across our organization. We look for candidates who want to grow in alignment with these capabilities:

• Know & Grow Your People – Commit to learning and supporting team success.
• Build Relationships – Communicate openly, collaborate well, and build trust.
• Take Ownership – Deliver on commitments and take pride in your work.
• Customer First – Focus on the mission and those we serve.
• Shape the Future – Bring ideas, curiosity, and continuous improvement.
• Act with Urgency – Take initiative and follow through with purpose.

These capabilities guide how all employees contribute to our shared success across Mission Technologies.

Summary

The Software Lifecycle & Service Level Analyst supports the Joint Integrated Test and Training Center – Nellis (JITTC‑N) by overseeing software lifecycle processes and service support agreements across the synthetic training environment. This role ensures software systems remain secure, current, cost‑effective, and aligned with Department of Defense (DoD) and JITTC‑N mission requirements. The analyst collaborates with engineering, cybersecurity, program management, configuration management, procurement, vendors, and mission partners to maintain operational readiness and compliance across the entire software portfolio. #LI-MJ1

Key Job Responsibilities

Software Lifecycle Management

• Oversee software from acquisition through retirement.
• Plan and coordinate deployment, patching, upgrades, accreditation, and end‑of‑life transitions.
• Ensure compliance with DoD policies, Security Technical Implementation Guides (STIGs), Risk Management Framework (RMF), and Defense Information Systems Agency (DISA) guidance.
• Support testing and validation of updates and new releases.
• Maintain configuration control, documentation, and version tracking.
• Identify software risks, recommend mitigations, and communicate impacts.
• Coordinate with cybersecurity and system administration teams to ensure secure lifecycle integration.

Service Level Agreement (SLA) Oversight

• Manage Service Level Agreements (SLAs) with vendors and mission partners.
• Track and report SLA performance metrics.
• Address vendor performance issues and coordinate corrective actions.
• Align support agreements with mission needs, budgets, and sustainment plans.
• Oversee licensing, renewal schedules, maintenance contracts, and technical support agreements.

Stakeholder Coordination

• Serve as the primary liaison for software sustainment and SLA concerns.
• Provide lifecycle guidance to Program Management Office (PMO) leadership and mission stakeholders.
• Coordinate with test teams to ensure software readiness for interoperability and training events.
• Support acquisition and budget planning with lifecycle cost and vendor performance data.

Documentation & Reporting

• Maintain inventories of software assets, lifecycle statuses, patch levels, and support agreements.
• Produce dashboards, reports, briefings, and Standard Operating Procedures (SOPs).
• Ensure documentation aligns with DoD and JITTC‑N governance requirements.

What you must have

5 years relevant experience with Bachelors in related field; 3 years relevant experience with Masters in related field; 0 years experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 9 years relevant experience.

• 5 years of relevant experience with a bachelor’s degree in a related field OR;
• 3 years of relevant experience with a master’s degree in a related field OR;
• 0 years of relevant experience with a Ph.D. or Juris Doctorate in a related field OR;
• High school diploma (or equivalent) and 9 years of relevant experience.
• Experience in DoD or similar regulated environments performing software lifecycle or enterprise information technology (IT) support.
• Demonstrated expertise in software lifecycle planning and sustainment processes.
• Knowledge of DoD cybersecurity requirements, Risk Management Framework (RMF), Security Technical Implementation Guide (STIG) compliance, and patch management methodologies.
• Strong understanding of Service Level Agrement (SLA) development, vendor oversight, and performance management.
• Ability to communicate effectively with both technical and non‑technical stakeholders.
• Must have had an active Top Secret clearance within the last 24 months.
• Ability to obtain and maintain an active TS/SCI clearance, with supporting SAP/SPR clearances. Must have had an active Top Secret clearance within the last 24 months.

Preferred Qualifications

• Active DoD TS/SCI security clearance.
• Experience supporting simulation environments, test environments, or distributed training systems such as Live‑Virtual‑Constructive (LVC) architectures.
• Information Technology Infrastructure Library (ITIL) certification or experience with Information Technology Service Management (ITSM) frameworks.
• Certified IT Asset Manager (CITAM) or Certified Software Asset Manager (CSAM), or equivalent credential.
• Experience with DoD acquisition processes, service contracts, or enterprise licensing models.

Physical Requirements

May require working in an office, industrial, shipboard, or laboratory environment. Capable of climbing ladders and tolerating confined spaces and extreme temperature variances.
The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.

Meet HII’s Mission Technologies Division

Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers.

HII is more than a job - it’s an opportunity to build a new future.

• best-in-class medical, dental and vision plan choices
• wellness resources
• employee assistance programs
• Savings Plan Options (401(k))
• financial planning tools, life insurance
• employee discounts
• paid holidays and paid time off
• tuition reimbursement
• early childhood and post-secondary education scholarships
• Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.

Why HII

We build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.

Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well‑being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.

Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.