Software Integration Specialist

Ferguson Enterprises; Philadelphia (Philadelphia County); On-site; USD 80,000 - 100,000; Full time

Job summary

Ferguson Enterprises is seeking an Integration Specialist to manage Municipality Metering Projects in a hybrid role. This position involves project management, system integration, and training for clients across multiple states. Candidates should have strong communication skills and a background in customer service. The role offers a competitive salary and benefits, with opportunities for professional growth.

Benefits

Health insurance

Paid time off

401(k) with company match

Mental health coverage

Paid parental leave

Qualifications

• Experience on a customer service team with knowledge of service processes.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Develops and maintains project schedules for all sites.
• Provides training on AMR/AMI system operations.
• Coordinates project meetings and communications.

Skills

Communication

Organizational skills

Problem-solving

Presentation skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking the right individual to fill an immediate need for an Integration Specialist. This position will focus on Municipality Metering Projects and ongoing support working closely with the Sales team in a specified territory. This role provides System Integration, Project Management, and Training functions to existing and new customers.

Please Note: This is a hybrid role supporting projects in Maryland, Pennsylvania, New Jersey and New York. Occasional office visits, regular travel to client sites and occasional overnight travel will be required. Due to travel requirements, the incumbent will need to be based in Maryland, Pennsylvania, New Jersey and New York, but will have the flexibility to work remote when not traveling.

Responsibilities

• Develops and maintains a detailed project schedule for all sites involved in the project

• Handle all documentation from meetings, projects, schedules, data requests and assignments

• Perform training to internal and external customers on operation, theory, and troubleshooting of the AMR/AMI system

• Provide technical product support and troubleshoot as needed with utility field technicians, customers and vendors

• Promote and coordinate all meter testing and replacement programs

• Review, analyze, and provide solutions to meter installation data before installation and invoicing

• Review and provide answers related to scope of work to an RFP/RFQ

• Monitors project punch list items and acquires signoff of project

• Administers communications to team on progress of AMR/AMI projects

• Coordinate, schedule and attend project meetings in person or via conference call

Qualifications

• Bachelor’s Degree is preferred but not required

• Experience on a customer service team, including a strong working knowledge of service processes, policies, techniques and applicable regulations required

• Excellent verbal and written communication skills

• Ability to work in a fast-paced environment with strong organizational and multi-tasking skills

• Polite, confident, tactful, patient, and diplomatic while dealing with complex problems

• Ability to develop and deliver effective presentations to groups

• Proficient in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Project, SharePoint, etc).

• Ability to travel (minimum of 10%)

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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$3,544.20 - $7,700.00

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employerF/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information