Software Implementation Specialist - Remote

ABC Financial Services; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

ABC Fitness Solutions is hiring a Software Implementation Specialist to manage client onboarding projects, ensuring strategic alignment with organizational goals. This role involves detailed project management, client communication, and implementation training, requiring strong organizational and leadership abilities. The company fosters a values-driven culture with numerous employee benefits, aiming to create a diverse and inclusive workplace.

Benefits

Flexible PTO policy

Parental & Pawternity Leave

Quarterly days off

Monthly health plan reimbursement

Calm App subscription

Qualifications

• 1-3 years of project management experience, preferably at a software company.
• 2-4 years of experience in a client-facing role.

Responsibilities

• Manage multiple projects simultaneously and oversee the entire project lifecycle.
• Ensure successful onboarding of clients while defining project schedules and objectives.

Skills

Organizational skills

Time management

Problem-solving

Critical thinking

Effective communication

Education

Project Management Certification

Tools

Financial Force

Job description

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

SUMMARY

ABC Fitness Solutions is looking for a talented Software Implementation Specialist to join our growing team. This role involves leading and managing projects to ensure successful onboarding of clients while aligning with the organization's goals. The position requires close collaboration with clients, partners, and internal teams to drive strategic initiatives from start to finish. Attention to detail is crucial due to project complexity. Throughout the project lifecycle, this person will be the main client contact, communicating scope, timelines, quality standards, risks, and expectations for software implementation.

WHAT YOU’LL DO:

• Manage multiple projects simultaneously and facilitate ownership from project initiation through project lifecycle to completion.
• Participate in end-to-end implementation planning including project management, risk management, communication and change management. Define project schedules, objectives and allocate resources.
• Gather, configure, and implement business requirements throughout the project lifecycle.
• Configure software to meet client’s business requirements, and facilitate training with clients in software and best business practices.
• Ensure completion of deliverables; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
• Establish and maintain strong relationships with clients and their representatives to identify their needs and keep them updated on project status. Facilitate requirements gathering and assist with the creation of project deliverables as needed.
• Facilitate UAT with end users including coordination and user acceptance signoff.
• Schedule touch points with clients to review goals, project status, and overall performance during implementation and document feedback
• Proactively work to build effective and positive relationships with peers, leaders, and internal customers while also demonstrating the ability to meet customer expectations and deadlines
• Report weekly to management by performing ongoing review of project scope, identifying, defining and communicating risks and change requests that can potentially impact the overall project and devise contingency plans; Participate in project meetings and provide recommendations for solutions/mitigation, proactively escalate, and facilitate resolution as needed.
• Track milestones, manage task/project dependencies, manage and monitor task progress, handoffs, and deliverable status through our project management tool, Financial Force.
• Familiarize on product management, software updates/releases and maintain continuous education of all ABC products and platforms.

WHAT YOU’LL NEED:

• 1-3 years of project management experience, preferably at a software company
• 2-4 years of experience in a client-facing role
• Strong organization and time management skills with an ability to manage a broad range of activities simultaneously
• Critical thinking, problem-solving, and decision-making skills
• Ability to lead cross-functional project and work with peers in a team effort
• Proficient in application implementation and testing practices
• Basic knowledge of Microsoft Word, Excel, Outlook
• Effective communication skills both verbally and in writing
• Flexibility in schedule, particularly on occasions of deadlines or escalated issues
• Support of corporate mission, core values, and long-term objectives
• Travel for company events as needed; up to four times annually
• Project Management Certification (preferred)
• Basic ABC/Ignite knowledge (preferred)

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset

• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam

• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!

• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement

• Monthly reimbursement for your preferred health plan

• EAP – we get you help when you need it. Period.

• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16

• And more! – so many benefits we couldn’t even fit them all here!

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in supporting clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!