Software Implementation Analyst - Training & Integration

Insperity; Houston (TX); Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Insperity is seeking a qualified professional in Houston to manage enterprise project implementations. The role involves configuring systems, learning SQL scripting, and coordinating training for client administrators, operators, supervisors, and employees on Insperity’s Business Performance Solution software.

You will work with analysts to tailor interfaces, ensure integration with HR, payroll, and accounting systems, and drive project completion with a focus on customer satisfaction and timely

Formación

• Bachelor’s degree required.
• Experience in system integration, HR, Accounting or the computer industry preferred.
• Solid interpersonal skills to interface with coworkers and customers.
• Ability to manage multiple projects and tasks to completion with minimal supervision.
• Excellent written & verbal presentation skills.
• Experience in communicating technical and project information in a business context.
• SQL or FoxPro database experience.

Responsabilidades

• Hosts remote kick-off meetings with clients to determine client business objectives for project implementations.
• Creates configuration notes documentation and reviews with more experienced Implementation personnel for any configuration abilities that do not exist in the product and accuracy prior to sending to client.
• Completes setup of the client’s software, getting verification of questions answered by more experienced Implementation personnel.
• Works with Analyst team to learn how to configure ongoing system requests as needed per project.
• Configures interfaces to integrate with existing HR, payroll or accounting systems.
• Tests interfaces to confirm integration is complete.
• Works with Analyst team to tailor formal training to meet the customer’s specifications.
• Provides new client training (administrator, operator, supervisor, and employee), as required, on applicable Insperity Business Performance Solution’s software.
• Documents and reviews open issues list from training with pertinent personnel and updates configuration as necessary.
• Updates configuration notes with any changes made.
• Works with client on system optimization through project closing.
• Works with appropriate team members and mentor to coordinate timing of project deadlines, etc.
• Works to improve customer experience and satisfaction, increasing customer reference-ability.

Conocimientos

Interpersonal skills

Written & verbal communication

Project management

Time management

Customer relations

Training experience

SQL/ FoxPro knowledge

Educación

Bachelor’s Degree in Computer Science/MIS or related field

Herramientas

SQL

FoxPro

Descripción del empleo

Insperity is seeking a qualified professional in Houston to manage enterprise project implementations. The role involves configuring systems, learning SQL scripting, and coordinating training for client administrators, operators, supervisors, and employees on Insperity’s Business Performance Solution software.

You will work with analysts to tailor interfaces, ensure integration with HR, payroll, and accounting systems, and drive project completion with a focus on customer satisfaction and timely