Software Engineering Manager — Cloud-Native Care & Aftersales (Remote)

General Motors; Nashville (TN); Hybrid; USD 160,000 - 290,000; Full time

Job summary

General Motors seeks a Software Engineering Manager to lead delivery, modernization, and operational excellence for Customer Care and Aftersales (CCA) Order Entry and Retail Inventory applications. You will manage an established engineering team and oversee dealer parts order entry, retail inventory management, and order visibility.

You will stay technically hands-on through design reviews, PRs, debugging, and selective development.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Information Systems, Information Security, or a related technical field, or equivalent practical experience.
• Experience leading software engineering teams in an enterprise environment with the ability and willingness to remain technically hands-on.
• Experience contributing directly to codebases through code reviews, debugging, design collaboration, and implementation support.
• Experience delivering and supporting business-critical applications.
• Strong understanding of modern software engineering practices, including CI/CD, testing strategy, observability, secure development, and production support.
• Experience managing cross-functional delivery across product, architecture, operations, and business stakeholders.
• Strong communication, organizational, and people leadership skills.
• Ability to lead through ambiguity, prioritize effectively, and drive measurable outcomes.

Responsibilities

• Lead a team of software engineers responsible for CCA Order Entry and Retail Inventory applications, including Retail Inventory Management (RIM), Parts Workbench Plus (PWB /POEM), and related order visibility capabilities.
• Contribute directly within code repositories through pull request reviews, code-level guidance, debugging, and selective hands-on development.
• Own engineering execution across application delivery, production stability, modernization planning, support readiness, and continuous improvement.
• Partner with product, business, architecture, platform, cybersecurity, operations, and peer engineering teams to deliver reliable, scalable software solutions.
• Drive technical strategy for cloud migration, platform simplification, resiliency improvements, and AI-enabled capabilities.
• Build strong engineering practices across agile delivery, DevSecOps, observability, incident response, release management, and quality engineering.
• Coach and develop engineers through clear expectations, regular feedback, performance management, and growth opportunities.
• Establish accountability for delivery commitments, technical health, operational metrics, and customer impact.
• Translate complex business processes into clear engineering priorities and execution plans.
• Improve system reliability and incident readiness for business-critical platforms using production insights, metrics, and root-cause analysis.
• Work directly with CCA business and IT stakeholders to align engineering work with operational and commercial priorities.
• Communicate clearly with leaders on delivery status, risks, staffing, and technical strategy.

Skills

Leadership

Hands-on coding

Code reviews

CI/CD

Observability

Production support

Cross-functional collaboration

Communication

Education

Bachelor's degree in CS/CE/SE/Info Systems/Info Security or related field

Job description

General Motors seeks a Software Engineering Manager to lead delivery, modernization, and operational excellence for Customer Care and Aftersales (CCA) Order Entry and Retail Inventory applications. You will manage an established engineering team and oversee dealer parts order entry, retail inventory management, and order visibility.

You will stay technically hands-on through design reviews, PRs, debugging, and selective development.