Software Engineering Intern - Platform Diagnostics & Admin UX

UNAVAILABLE; Seattle (WA); Hybrid; USD 47,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Health Benefits Plans

Retirement Plans

Learning and Development

Compassionate Care Leave

Job summary

DocuSign is seeking a software engineering intern to join the Platform Directory team in Seattle for a seven-month program. You will help create a lightweight diagnostics panel to assist tenant admins in diagnosing and repairing directory issues, with a focus on self-service workflows and actionable fixes.

You will collaborate with UX and partner engineering, implement tests, and use telemetry to improve observability of directory health signals.

Qualifications

• Currently enrolled in a Bachelor's degree program (e.g., Computer Science, Computer Engineering, Information Systems, or related field) with an expected graduation date within the standard internship window
• Graduating December 2027, May/June 2028
• Experience in at least one general-purpose programming language such as Python, Java, C#, or Go
• Experience in at least one front-end or web technology such as JavaScript, TypeScript, or React
• Experience with core computer science fundamentals: data structures, algorithms, operating systems, and networking

Responsibilities

• Contribute to the design and implementation of a self-service diagnostics panel for org/tenant admins, focusing on clear checks, remediation suggestions, and a safe, auditable experience
• Implement well-scoped directory features with strong attention to quality, including unit, integration, and functional tests alongside feature development
• Use existing metrics, logs, and telemetry to understand system behavior; with guidance from senior engineers, diagnose directory issues across distributed services such as Directory Service, SCIM integrations, and admin UX flows
• Improve observability for directory health signals by enhancing metrics, logging, and dashboards
• Interpret product requirements and contribute to technical design docs for diagnostics workflows and directory-related features
• Collaborate closely with Directory, UX, and support partners to ensure diagnostics flows are usable, reliable, and aligned with customer needs
• Communicate progress, blockers, and design decisions clearly in both written and verbal form; participate in sprint rituals, demos, and design reviews

Job description

DocuSign is seeking a software engineering intern to join the Platform Directory team in Seattle for a seven-month program. You will help create a lightweight diagnostics panel to assist tenant admins in diagnosing and repairing directory issues, with a focus on self-service workflows and actionable fixes.

You will collaborate with UX and partner engineering, implement tests, and use telemetry to improve observability of directory health signals.