Software Engineer - Tech Support

Kion Group AG; Wauwatosa, Northern (WI, KY); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic is seeking a Software Support Engineer to provide remote, second-level customer support with the Customer Service team. The role involves collaboration with customers, first level technicians, and software engineers to resolve issues, with on-site support in emergencies as needed.

The base pay range is $65,000–$105,000, determined by location, education, and experience. Strong knowledge across programming languages, OS, databases, and networking is expected.

Qualifications

• Knowledge of multiple programming languages, operating systems, databases, and networking.
• Associate degree in Engineering, IT, or related field (Bachelor’s preferred).
• 1–3 years of experience in technical support or data analysis.

Responsibilities

• Works with moderate guidance to support customers and resolve issues.
• Analyzes and improves tools, systems, and processes.
• Resolves moderately difficult issues and manages recurring tasks.
• Accountable for process efficiency and effectiveness.

Skills

Programming languages

Operating systems

Databases

Networking

Education

Associate degree in Engineering or IT

Job description

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am-5pm EST position. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.

What We Offer

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $65,000 - $105,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

What You Will Do In This Role

• Works with moderate guidance
• Analyzes and improves tools, systems, and processes
• Resolves moderately difficult issues and manages recurring tasks
• Accountable for process efficiency and effectiveness

What We Are Looking For

• Associate degree in Engineering, IT, or related field (Bachelor’s preferred).
• 1–3 years of experience in technical support or data analysis

KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution.

Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.