PLM Support Specialist

Kion Group AG; Grand Rapids (MI); On-site; USD 77,000 - 112,000; Full time

Job summary

KION Group AG is seeking an IT/Teamcenter support specialist in Michigan to provide user support, resolve issues, and train staff on Teamcenter and related CAD integrations. The role emphasizes collaboration with global IT teams, cloud familiarity, and ongoing learning of system updates.

The position requires a bachelor’s degree and several years of IT support experience, with CAD tools experience considered highly beneficial for effective troubleshooting and user assistance.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or other comparable education is required.
• 3+ years of technical (IT) support experience in a production environment and/or Engineering is preferred.
• Experience with CAD technologies and global applications is desirable.

Responsibilities

• Provide technical support to users of Teamcenter.
• Troubleshoot problems and resolve issues within Teamcenter and integrations to Teamcenter (NX, AutoCAD, ePlan, etc).
• Provide training to users on how to use Teamcenter.
• Stay up-to-date on the latest Teamcenter releases.
• Work with other IT staff to ensure smooth operation of Teamcenter.
• Experience with cloud computing.
• Support other engineering applications such as AutoCAD, Configura, NX, ePlan, Zuken.
• Assist in evaluating and prioritizing user requests for enhancements or upgrades.
• Maintain communications with business users to manage expectations regarding changes.
• Evaluate and identify solutions to issues with application systems.
• Perform other duties as assigned.

Skills

Teamcenter

Troubleshooting

Customer service

Communication

Education

Bachelor’s degree in Engineering/CS

Tools

AutoCAD

NX

ePlan

Zuken

Configura

Job description

About KION Group

The KION Group is a global leader in industrial trucks, related services, and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally, and a leading provider of warehouse automation.

We Offer

We offer: Career Development Competitive Compensation and Benefit Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Equal Employment Opportunity

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Base Pay Range

The base pay range for this role is estimated to be $76,500 - $112,200 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Responsibilities

• Provide technical support to users of Teamcenter
• Troubleshoot problems and resolve issues within Teamcenter and integrations to Teamcenter (NX, AutoCAD, ePlan, etc)
• Provide training to users on how to use Teamcenter
• Stay up-to-date on the latest Teamcenter releases
• Work with other IT staff to ensure the smooth operation of Teamcenter
• Experience with cloud computing
• Support assistance for other engineering specific applications such as AutoCAD, Configura, NX, ePlan, Zuken and other applications within the company
• Assists in the evaluation and helps in the prioritization of user requests for enhancements and/or upgrades systems.
• Maintains active communications with business users and stakeholders to manage expectations regarding changes to the system and the introduction of new and enhanced functionality.
• Evaluates and identifies solutions to technical issues with application systems.
• Perform other duties as assigned.

Qualifications and Requirements

• Bachelor’s degree in Engineering, Computer Science, or other comparable education
• 3 + years of technical (IT) support experience in a production environment and/or Engineering
• Experience supporting global applications and working with a distributed support team
• Experience with CAD technologies
• Excellent analytical and diagnostic capability.
• Ability to use root cause analysis techniques to trace problems to their source and to find solutions
• Excellent customer service with the ability to build and maintain positive and constructive relationships with both internal and external organizations
• Excellent communicator as well as have strong technical skills
• Ability to work well with people from many different disciplines with varying degrees of technical and business expertise
• Ability to learn new applications to help support end users
• Strong problem solving; self-starter; detail oriented; excellent time-management/schedule skills; ability to meet deadlines; desire to learn
• Strong troubleshooting skills with computer hardware and software #LI-RW1

Company Overview

KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.