Software Engineer - Production Support (C# / SQL) - Hybrid

Zelis Healthcare, LLC; Creve Coeur (MO); Hybride; USD 102 000 - 140 000; Plein temps

Résumé du poste

Zelis Healthcare, LLC is seeking a Software Engineer to join the Tier 2 Production Support Engineering team for a large, distributed healthcare payment platform. This role focuses on troubleshooting production issues, analyzing logs and data, and collaborating with engineering teams and customers. The position is primarily hybrid/remote, with on-site training in the St.

Louis area. The role requires 1-3 years of software engineering experience, C# .NET, SQL proficiency, strong debugging and

Qualifications

• 1-3 years of professional software engineering experience.
• Experience developing, debugging, or supporting applications using C# .NET.
• Working knowledge of SQL including the ability to query and analyze data for troubleshooting.
• Strong debugging, analytical, and problem-solving skills with an interest in understanding how complex systems work.
• Ability to read existing code and trace application behavior across multiple services and system components.

Responsabilités

• Troubleshoot, diagnose, and resolve complex production issues across a large, distributed healthcare platform.
• Investigate application behavior using SQL, application logs, and monitoring tools.
• Analyze and troubleshoot data issues.
• Debug and Diagnose integrations (API, SSO)
• Develop and implement code fixes, utilities, automation, and other solutions to improve system reliability and supportability.
• Perform root-cause analysis for production incidents and help identify permanent solutions for recurring issues.
• Collaborate with software engineering, infrastructure, database, operations, and other technical teams to resolve issues spanning multiple systems.
• Communicate clearly with technical and non-technical stakeholders and occasionally work directly with healthcare customers to investigate complex issues.
• Take ownership of production issues from initial investigation through resolution and follow-up.
• Participate in a rotating 24/7 on-call schedule supporting business-critical production systems.

Connaissances

C# .NET

SQL

Debugging

Communication

Ownership

On-call readiness

Outils

Splunk

New Relic

Logic Monitor

Description du poste

Zelis Healthcare, LLC is seeking a Software Engineer to join the Tier 2 Production Support Engineering team for a large, distributed healthcare payment platform. This role focuses on troubleshooting production issues, analyzing logs and data, and collaborating with engineering teams and customers. The position is primarily hybrid/remote, with on-site training in the St.

Louis area. The role requires 1-3 years of software engineering experience, C# .NET, SQL proficiency, strong debugging and