Software Engineer, Platform Access (L2)

Twilio Inc.; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive pay

Generous time off

Parental leave

Job summary

Twilio Inc. is seeking an L2 engineer for the Cloud Native Foundations Team. This remote role focuses on identity, governance, and automated access control across AWS, Azure, and GCP, designing IAM, federation, and provisioning at scale.

You will work with Terraform-based infrastructure, perform code reviews, and help maintain observability across core data pipelines. The role supports a remote-first culture with occasional in-person gatherings and growth opportunities into senior engineering.

Qualifications

• 1–2+ years in software engineering or DevOps with multi-cloud exposure.
• Familiar with IAM, authentication, and least-privilege concepts.

Responsibilities

• Design, build, and operate automations and access tools for secure multi-cloud workflows.
• Collaborate with security leadership to turn tasks into working code.
• Participate in code reviews and follow IaC patterns and testing standards.
• Support Infra as Code (Terraform) and maintain IAM policies across accounts.
• Promote secure architectural practices and flag risks.
• Seek mentorship and grow into senior role.

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote‑first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. .

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote‑first company, you may be asked to report in person on an ad‑hoc basis for team gatherings, functional off‑sites or customer meetings. .

About the job

This position is an engineering role within Twilio’s Cloud Native Foundations Team, suited to an engineer focused on identity, governance, and automated access control across multi‑cloud environments. Our team manages identity federation, least‑privilege access, and automated provisioning for hundreds of accounts across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). As an L2 engineer, you will help design, build, and operate access controls and platform security tools at scale. You'll get hands‑on with multi‑cloud IAM, contribute to Terraform‑based infrastructure automation, and write code to ensure secure, seamless developer access—using modern AI‑assisted tooling to move faster and ramp up your skills.

Responsibilities In this role, you’ll:

• WEAR THE CUSTOMER'S SHOES: Help design, build, and operate automations and access tools that streamline developer workflows while keeping multi‑cloud environments secure.
• Work with security and technical leadership to turn well‑scoped tasks into working code.
• BE AN OWNER (CODE QUALITY): Participate in code reviews and follow established patterns, testing standards and policy‑as‑code frameworks across the platform.
• BE AN OWNER (INFRASTRUCTURE & OBSERVABILITY): Support multi‑cloud access infrastructure spanning AWS, Azure, and GCP accounts using Infrastructure as Code (Terraform). Help maintain least‑privilege IAM policies, identity federation, role provisioning, and automated lifecycle workflows across hundreds of cloud accounts. Help maintain observability coverage, including metrics, alerts, and basic distributed tracing, across core data pipelines.
• CHAMPION ENGINEERING HEALTH: Build awareness of secure architectural practices and IAM best practices. Flag access drift, technical debt, security vulnerabilities, and platform issues to your team as you encounter them.
• GROW AND COLLABORATE: Actively seek feedback and mentorship from senior engineers, participate in sprint planning, and share what you learn with peers as you grow into a more senior role.

Qualifications

• Experience: 1–2+ years of professional software engineering or DevOps/Platform engineering experience, with practical exposure to multi‑cloud environments, Identity & Access Management (IAM), or platform automation.
• Modern Development Workflow: Practical experience with, or a strong desire to learn, AI‑assisted development tools (e.g., Claude Code, GitHub Copilot) to help write code, automate testing, and support debugging workflows.
• Infrastructure as Code & Automation: Practical experience or familiarity with Terraform, Harness, or similar IaC tools to manage cloud resources and access permissions programmatically.
• Multi‑Cloud Infrastructure: Experience with cloud environments, including basic exposure to account management, IAM permissions, or core services in at least one major provider— AWS (e.g., IAM, Organizations, SSO/Identity Center), Microsoft Azure (e.g., Microsoft Entra ID/Azure AD, RBAC, Subscriptions), or Google Cloud Platform (GCP) (e.g., Cloud IAM, Workload Identity, Projects). General familiarity with multi‑account/multi‑project cloud architecture is a plus.
• Language Proficiency: Working knowledge of at least one of Shell, Terraform, YAML, or Go (Golang), with a willingness to build proficiency across the rest.
• Security & Governance Mindset: Solid understanding of core security concepts (authentication, authorization, least‑privilege principles, secrets management) and an eagerness to build self‑service, developer‑friendly platform tooling.
• Desired: Familiarity with centralized identity federation, SAML, OIDC, or Okta integration with cloud service providers.
• Hands‑on experience with containerized workloads ( Docker , Kubernetes ) or managing access to Kubernetes clusters (EKS/AKS/GKE RBAC).
• Interest in automated cloud governance tools, account vending machines, or identity lifecycle management at scale.
• Coursework or personal projects involving distributed systems, cloud security, or API development.
• Enthusiasm for working across multi‑cloud environments and expanding hands‑on depth across AWS, Azure, and GCP over time.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in‑person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and