Software Engineer - L3 Support

Canonical; Rochester (MN); Remote; USD 80,000 - 110,000; Full time

Job summary

Join a pioneering company in open source software as a Software Engineer - L3 Support. This dynamic role offers the chance to work with Linux-based infrastructure and applications, troubleshooting critical issues and contributing to upstream communities. You'll engage with a passionate team, resolving complex problems related to Ubuntu, Kubernetes, and more. With a commitment to excellence and innovation, this role provides opportunities for learning and development, along with a distributed work environment that values diversity and inclusivity. If you're eager to make an impact in the tech world, this is the perfect opportunity for you.

Benefits

Learning and development budget of USD 2,000 annually

Distributed work environment

Regular compensation reviews

Opportunities for travel

Qualifications

• Strong academic background in Computer Science or STEM.
• Experience with Linux and open source software.

Responsibilities

• Resolving complex customer problems related to Ubuntu and open source software.
• Collaborating with support and engineering teams.

Skills

Linux

Python

Go

C

C++

Open Source Software

Kubernetes

OpenStack

Ceph

Education

Computer Science

STEM Degree

Job description

Join to apply for the Software Engineer - L3 Support role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include major public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a distributed team of 1200+ colleagues in 75+ countries.

We are hiring a Software Engineer - L3 Support to work in a dynamic role involving Linux-based infrastructure and applications, covering layers from bare metal to open source applications like Kubernetes, OpenStack, Ceph, and more. This role offers an opportunity for a Linux and open source enthusiast to build a career with Canonical, troubleshooting and resolving critical issues that require upstream bug fixes.

Location: This is a remote role, with teams across all time zones.

Responsibilities include:

• Resolving complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open source software.
• Collaborating with support and engineering teams.
• Participating in upstream communities and developing patches.
• Reviewing code and managing priorities effectively.
• Contributing to process improvements and maintaining clear communication.
• Traveling internationally up to 10% for team events and conferences.

Qualifications:

• Strong academic background, preferably in Computer Science or STEM.
• Experience with Linux and open source software.
• Proficiency in Python, Go, C, or C++ on Linux.
• Willingness to learn new technologies and troubleshoot complex issues.
• Willingness to travel up to 4 times a year.

Preferred skills:

• Passion for technology and working with talented teams.
• Curiosity, flexibility, and accountability.
• Interest in Linux kernel, Kubernetes, OpenStack, Ceph, and related technologies.

What we offer:

• Distributed work environment with in-person team sprints twice a year.
• Learning and development budget of USD 2,000 annually.
• Regular compensation reviews, benefits, and opportunities for travel.

About Canonical:

Canonical is a pioneer in open source, responsible for Ubuntu, a key platform for AI, IoT, and cloud. We value excellence, diversity, and innovation, and support remote work worldwide.

We are an equal opportunity employer committed to fostering an inclusive environment.