Software Engineer - L3 Support

Canonical; Milwaukee (WI); Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative firm is seeking a passionate Software Engineer for L3 Support to work remotely. This role offers the chance to engage with cutting-edge open source technologies like Ubuntu, Kubernetes, and OpenStack. You'll resolve complex issues, collaborate with talented teams, and contribute to upstream communities. With a commitment to professional growth, the company provides a generous learning budget and performance bonuses. Join a diverse team that values excellence and fosters a remote work culture where your contributions will make a significant impact.

Benefits

Annual learning and development budget of USD 2,000

Biannual in-person team sprints

Performance bonuses

Wellness programs

Holiday leave

Parental leave

Travel opportunities

Qualifications

• Strong academic record and background in Computer Science or STEM.
• Experience with Linux and open source software is essential.

Responsibilities

• Resolve complex customer problems related to Ubuntu and other open source software.
• Collaborate with support and engineering teams to develop bug fixes.

Skills

Linux

Python

Go

C

C++

Open Source Software

Kubernetes

OpenStack

Ceph

Education

Computer Science

STEM

Tools

Docker

KVM

PostgreSQL

MongoDB

Job description

Join to apply for the Software Engineer - L3 Support role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. We are a founder-led, profitable, and growing company with a global distributed team of 1200+ colleagues in over 75 countries, with few office-based roles. Teams meet a few times a year in interesting locations worldwide to align on strategy and execution.

The role involves working on Linux-based infrastructure and applications across all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph, Linux filesystems), networking (OVS, OVN, Core networking), OpenStack, Kubernetes, and open source applications. It offers an opportunity for a passionate Linux and open source enthusiast to build a career at Canonical, addressing critical issues that require upstream bug fixes and working productively across the stack, including kernel-level issues.

Location: This is a remote role with teams across all time zones.

Responsibilities include:

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open source software.
• Collaborate closely with Canonical's Field, Support, and product engineering teams.
• Participate in upstream communities.
• Develop bug fixes, backport patches, and work with upstream for inclusion.
• Review code from other engineers.
• Exercise good judgment in technical methods and techniques.
• Prioritize and manage work effectively.
• Contribute to team discussions to improve processes, tools, and documentation.
• Maintain clear and concise technical communication.
• Work from home and travel internationally up to 10% for meetings, events, and conferences.

Qualifications:

• Strong academic record.
• Background in Computer Science, STEM, or similar.
• Experience with Linux and open source software.
• Proficiency in Python, Go, C, or C++ on Linux.
• Willingness to learn new technologies and troubleshoot complex issues.
• Willing to travel up to 4 times a year for internal events.

Nice-to-have skills:

• Passion for technology and collaboration with talented teams.
• Curiosity, flexibility, articulate communication, and accountability.
• Soft skills including passion, enterprise mindset, thoughtfulness, and self-motivation.
• Interest or willingness to learn about Ubuntu Linux, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, MongoDB, Debian packaging, distributed systems.

What we offer:

• Distributed work environment with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Annual compensation review and performance bonuses.
• Additional benefits reflecting our values, including holiday leave, parental leave, wellness programs, and travel opportunities.

About Canonical:

Canonical pioneers open source technology, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, expect excellence, and foster a remote, innovative work environment. Working here challenges you to think differently and grow your skills.

Canonical is an equal-opportunity employer, committed to diversity and inclusion.