Software Engineer, Internal Applications & ITSM Automation

OpenAI; California (MO); On-site; USD 140,000 - 190,000; Full time

Job summary

OpenAI is seeking a Software Engineer for Internal Applications, Enterprise to build internal products that streamline technology support, administration, and incident resolution. You will craft interfaces that connect employees, AI agents, and human responders within a shared ITSM experience, emphasizing context, controls, and safe handoffs.

The role spans frontend and backend work, focusing on reducing manual privileged actions, creating paved-path automation, and delivering operator-friendly,

Qualifications

• Strong experience building production software across both frontend and backend layers.
• Experience designing interfaces for complex operational products, internal tools, or case-management systems.
• Solid backend engineering fundamentals in API design, data modeling, integrations, and system reliability.

Responsibilities

• Build frontend experiences enabling employees to request help, agents to gather context, and handoffs to occur without losing the thread.
• Reduce reliance on broadly privileged manual actions by policy-aware automation.
• Turn recurring technology support problems into paved-path processes that can be completed consistently and with minimal human input.
• Build agentic solutions that understand tickets, gather context, execute safe actions, and elevate intelligently when automation is not enough.
• Improve ITSM experiences across intake, routing, execution, handoff, and auditability.

Skills

Frontend and Backend Development

UI/UX for internal tools

API design

Data modeling

System reliability

Stakeholder management

Security-conscious design

Analytical problem solving

Tools

IAM

RBAC

Job description

OpenAI is seeking a Software Engineer for Internal Applications, Enterprise to build internal products that streamline technology support, administration, and incident resolution. You will craft interfaces that connect employees, AI agents, and human responders within a shared ITSM experience, emphasizing context, controls, and safe handoffs.

The role spans frontend and backend work, focusing on reducing manual privileged actions, creating paved-path automation, and delivering operator-friendly,