Software Engineer

Genesys; North Carolina; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Genesys is seeking a Software Engineer to build and maintain backend microservices powering CI/CD pipelines and cloud infrastructure at scale. You will work on automation, reliability, and performance to deliver robust systems for enterprise customers.

You’ll be part of a platform team that values hands-on engineering, code reviews, and collaborative growth with senior engineers. Hybrid work options available in NC/IN offices.

Qualifications

• 3–5 years of software engineering experience with microservices or distributed systems.
• Proficient in Python for backend applications and automation tooling.
• Hands-on experience with cloud technologies (AWS preferred; Azure bonus).
• Experience in production support/maintenance and reliability-minded development.

Responsibilities

• Implement microservices for CI/CD in Python to support deployment pipelines.
• Develop APIs and automation components to improve deployment and testing environments.
• Monitor and maintain backend services, investigating issues to ensure reliability.
• Apply AI-assisted engineering practices to accelerate coding and reviews with verification as needed.
• Collaborate with cross-functional teams and grow skills with senior engineers.

Skills

Python

Microservices

Distributed systems

Automation tooling

AWS

Tools

CI/CD pipelines

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

SOFTWARE ENGINEER

Are you passionate about automation and building reliable backend solutions? Do you want to grow your skills on microservices that power CI/CD processes and cloud infrastructure at scale? At Genesys, we’re looking for a Software Engineer to join our platform team and help drive automation, scalability, and developer experience — using both strong engineering fundamentals and modern AI‑assisted development practices.

Why Join Us?

At Genesys, we’re a collaborative group of problem solvers and technical enthusiasts. You’ll be embedded in a team where senior engineers invest in your growth, and where your contributions have real impact on global CI/CD infrastructure. You’ll learn alongside people who care about automation, microservices architecture, backend excellence, and using the latest AI‑powered tooling to build faster and better.

Location : Hybrid working model from either Durham (North Carolina) or Indianapolis (Indiana) office.

What You’ll Do

• Implement microservices for CI/CD: Build and maintain backend microservices in Python that support CI/CD pipelines, enabling reliable and scalable deployment processes.
• Contribute to CI/CD infrastructure: Develop APIs and automation components that improve deployment and testing environments, increasing speed and reliability across the development lifecycle.
• Support system reliability: Monitor and maintain backend services, investigate issues, and contribute to the availability and performance of distributed systems.
• Apply AI-assisted engineering practices: Use tools like Claude, Cursor, and Kiro to accelerate coding, code review, testing, and debugging — while applying sound engineering judgment about when AI output needs verification versus when it can be trusted as‑is.
• Collaborate and grow: Work closely with cross‑functional teams, participate in code reviews, and continuously develop your technical skills with support from senior engineers.

Who You Are

• You have 3–5 years of experience in software engineering, with exposure to microservices or distributed systems and production support/maintenance.
• Proficient in Python, with a focus on building backend applications and automation tooling.
• You have hands‑on experience with cloud‑based technologies (AWS preferred; Azure a bonus) and an interest in supporting development teams with robust backend solutions