Senior Platform Engineer

Genesys; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

AI at enterprise scale

Flexible-first culture

Growth in the AI era

Volunteer time off

Job summary

Genesys is seeking a Senior Software Engineer to design and build backend microservices, focusing on CI/CD pipelines and scalable cloud infrastructure. You will collaborate with cross-functional teams to improve deployment speed and reliability.

You should bring 5+ years in software engineering, strong Python skills, and experience with cloud platforms like AWS (Azure a bonus). Join a team that values automation, distributed systems, and continuous improvement.

Qualifications

• 5+ years of experience in software engineering, with a focus on backend systems and microservices.
• Proficient in Python; experience building scalable backend applications and automation tools.
• Experience with cloud-based technologies (AWS preferred; Azure a bonus) and supporting development teams.

Responsibilities

• Develop Microservices for CI/CD: design and implement backend microservices in Python/TypeScript to support scalable deployment pipelines.
• Optimize and enhance CI/CD infrastructure: build systems and APIs to automate deployment and testing environments.
• Ensure high-availability and reliability: monitor and optimize backend services for performance and uptime.
• Collaborate and mentor: work with cross-functional teams and share expertise to grow the team.

Skills

Python

TypeScript

Microservices

Distributed systems

CI/CD

Cloud infrastructure

AWS

Azure

Tools

AWS

Azure

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Are you passionate about automation and building robust backend solutions that drive success? Do you want to work on microservices that empower CI/CD processes and support the scalability of cutting-edge cloud infrastructure? At Genesys, we're looking for a Senior Software Engineer to join our dynamic team, pushing the boundaries of automation, scalability, and innovation.

Why Join Us?

At Genesys, we're more than just a team—we're a collaborative group of problem solvers and technical enthusiasts. Our engineers thrive on overcoming complex design challenges, ensuring reliability, and building high-performance backend systems that support development and deployment for global services. You'll work alongside people who share your passion for automation, microservices architecture, and backend excellence.

What You'll Do:

• Develop Microservices for CI/CD : Design and implement backend microservices in Python / TypeScript that support and streamline CI/CD pipelines, enabling seamless, scalable deployment processes.
• Optimize and Enhance CI/CD Infrastructure : Build systems and APIs that automate deployment and testing environments, enhancing speed and reliability across the development lifecycle.
• Ensure High-Availability and Reliability : Monitor, maintain, and optimize backend services for high performance, contributing to the reliability and uptime of distributed systems.
• Collaborate and Mentor : Work closely with cross-functional teams to support CI/CD initiatives and share your expertise, fostering growth within the team.

Who You Are:

• You have 5+ years of experience in software engineering , ideally with expertise in developing microservices and distributed systems.
• Proficient in Python , with a focus on building scalable backend applications and automation tools.
• You have experience working with cloud-based technologies (AWS preferred; Azure experience a bonus) and a passion for supporting development teams with robust backend solutions.
• Familiar with CI/CD processes and automation , and comfortable with tools that support continuous integration and deployment pipelines.
• You're skilled at diagnosing and resolving complex issues , with a mindset toward continuous improvement in both processes and technical solutions.
• You communicate technical concepts effectively to both technical and non-technical stakeholders and believe in a collaborative, team-oriented approach to problem-solving.

What We're Looking For:

• Proven experience in designing and implementing microservices architectures in a CI/CD environment.
• Solid background in cloud infrastructure and high-performance backend systems.
• Familiarity with distributed systems and the challenges of scaling complex backend applications.
• Knowledge of Agile methodologies and a drive to apply best practices for automation, CI/CD, and backend development in day-to-day work.

#LI-MC1

Working at Genesys

• AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Be the one building whats next - where AI, experience and impact come together.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail].

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.