Software Development Engineer

Zoom; San Jose (CA); Hybrid; USD 196,000 - 229,000; Full time

Job summary

Zoom is seeking a backend-focused engineer to develop and optimize services for real-time agent status and wallboard systems within the Contact Center platform. You will implement internationalization, ensure locale-specific data processing, and collaborate with frontend, DevOps, and product teams to deliver secure, scalable solutions.

The role requires a Bachelor's degree and 3 years of related experience, with hands-on work in Java, Spring Boot, Spring MVC, and data governance for reporting

Qualifications

• Bachelor's degree or foreign degree equivalent in CS/IT/EE or related field.
• 3 years of experience in the role or related occupation.
• Experience designing scalable cloud-based applications using Java/Spring.
• Experience ensuring locale-based formatting and translations.
• Experience implementing scalable localization testing and updates.
• Experience data quality checks and governance for metrics.

Responsibilities

• Develop and optimize backend services for real-time agent status management across the Contact Center platform.
• Implement internationalization to support multilingual functionality with translation frameworks.
• Design and maintain real-time reporting and wallboard systems for live monitoring of agent activities and metrics.
• Optimize performance by reducing latency, improving data consistency, and scaling backend services for high throughput.
• Collaborate with frontend, DevOps, and product teams to deliver secure, scalable solutions aligned with business requirements.

Skills

Backend development

i18n localization

Real-time reporting

Data quality monitoring

Security best practices

Cloud-based systems

Education

Bachelor's degree in CS/IT/EE or equivalent

Tools

Java

Spring Boot

Spring MVC

Redis

Amazon DynamoDB

Translation frameworks

Job description

Immigration sponsorship is not available for this position

Responsibilities

• Develop and optimize backend services for real-time agent status management, ensuring accurate and efficient updates across the Contact Center platform;

• implement internationalization (i18n) solutions to support multilingual functionality, integrating translation frameworks and managing locale-based data processing;

• design and maintain real-time reporting and Wallboard systems, enabling live monitoring of agent activities, queue analysis, and Contact Center performance metrics;

• optimize system performance by reducing latency, improving data consistency, and enhancing the scalability of backend services handling high-throughput events;

• and collaborate with frontend, DevOps, and product teams to deliver secure, scalable, and high-performing solutions aligned with business requirements.

What we're looking for

Requires a Bachelor's degree in Computer Science, Information Technology, Electronics Engineering, a related field, or a foreign degree equivalent. Must have 3 years of experience in job offered or related occupation. Must have experience in the following:

• 3 years of experience in backend development including designing and implementing scalable cloud-based applications using Java, Spring Boot, and Spring MVC

• 3 years of experience in ensuring seamless integration of translations, locale-based formatting (dates, numbers, currencies), and region-specific data processing

• 3 years of experience in implementing scalable frameworks to support continuous translation updates and localization testing

• 3 years of experience implementing validation, reconciliation, and monitoring mechanisms to ensure high data accuracy and consistency across reporting systems

• 3 years of experience designing automated data quality checks (e.g., schema validation, anomaly detection, cross-source reconciliation) to proactively identify and resolve discrepancies

• 3 years of experience establishing governance practices and audit trails to maintain reliability and compliance for business-critical metrics

• 3 years of experience implementing and managing relational and NoSQL databases including Redis and Amazon DynamoDB ensuring data consistency and high availability.

• 3 years of experience applying secure coding practices and compliance measures to protect sensitive data in cloud-based Contact Center environments.

• Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S.

Salary Range or On Target Earnings

Minimum:

$195,660.00

Maximum:

$228,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in a mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines