Software Demonstration Architect

Itineris; Atlanta, Northern (GA, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Itineris North America is seeking a Software Demonstration Architect to join the Business Development Team in Atlanta. The role focuses on translating business goals into proven demonstration results, responding to RFIs/RFPs, and delivering compelling solution demonstrations.

A finance background and knowledge of the energy and water utility industry are highly valued. The ideal candidate will bridge business needs with IT capabilities, present to stakeholders, and collaborate with sales to

Qualifications

• Bachelor’s degree or higher; utility or related industry experience preferred.
• Experience in identifying business requirements and understanding business processes.
• Experience in sales engineering and presenting to customers.
• Strong sales and communication skills (written and verbal).
• Hands-on experience implementing or supporting Microsoft Dynamics 365.

Responsibilities

• Be the liaison between business and IT for finance and billing domains (GL, AP, AR).
• Provide product expertise to help the BD team identify and close opportunities.
• Translate business requirements into application solutions.
• Represent Itineris solutions during demonstrations, conferences, and RFIs/RFPs.
• Configure UMAX processes to support demonstrations and discovery sessions.
• Travel as needed.

Skills

Sales engineering

Public speaking

Communication skills

Team player

Self-motivated

Education

Bachelor’s degree or higher

Tools

Microsoft Dynamics 365

Dynamics 365 Finance

Job description

Software Demonstration Architect – Business Development Team

As a Software Demonstration Architect, you are responsible for working collaboratively with the Business Development Team to contribute to Itineris North America growth through a structured, methodical, and proven approach. Your primary responsibilities will be performing need assessments to understand prospect business goals, translating and communicating business goals into proven and favorable results, responding to RFPs, and providing solution demonstrations.

What is UMAX?

Itineris is a leading provider of modern, cloud-based, and utility-centric Customer Information Systems (CIS) and Customer Engagement (CE) solutions in North America and Western Europe. Itineris was founded in Belgium over twenty years ago and entered the North America utilities market in 2012. The organization has strategically grown our North America market presence to eighteen flagship customers today. We are recognized as a market leader for larger-sized municipal utilities with a proven track record of satisfied customers.

Our CIS solution, UMAX, is developed in and on the Microsoft Dynamics 365 (D365) for finance platform. As such, UMAX is a native extension of D365 and inherits all the innovation, security, and reliability of the Microsoft ecosystem. We also leverage Microsoft’s Customer Relationship Management (CRM) platform, which expands our UMAX CIS solution to include native Customer Service, Customer Insights, and Sales modules. The CIS and CRM platform leverages AI Copilot and AI-driven Omnichannel communication capabilities for enhanced CSR operations.

We are seeking a Software Demonstration Architect to help grow our North America market presence. The Business Development Team is responsible for acquiring new clients and meeting revenue goals by selling UMAX CIS and related solutions to municipal utilities. This role is responsible for aiding this growth by providing solution demonstrations, assisting with Discovery Sessions, and responding to RFPs. The ideal candidate will have a solid finance background, knowledge of the energy and water utility industry, and an understanding of CIS modernization initiatives.

As a Software Demonstration Architect, you will…

• Be the link between business and IT for financeandbilling domains (GL, AP, AR). Examples: contract and rate management, delinquency management, processing outgoing and incoming payments, configuration of accounting parameters, managing invoices,etc.
• Provide product expertise to help the Itineris Business Development team identify and progress customer opportunities to closure.
• Translate business and functional requirements into application solutions
• Be responsible for representing Itineris solutions to potential customers during demonstrations, conferences, seminars, etc.
• Configure UMAX processes to make sure the system works as expected for demonstrations and discovery sessions
• Work with the sales team to respond to functional and technical elements of RFIs/RFPs
• Build and maintain software environments to support presentation requirements
• Travel, as needed

Our ideal candidate…

A dynamic and charismatic team player looking to grow in an evolving, international company with the following qualifications:

• bachelor’s or higher degree, or equivalent utility industry experience
• experience in the utility or telecom industry preferred
• qualified inidentifyingbusiness requirements
• ability to understand business processes
• experience in sales engineering
• experience in public speaking and presenting
• strong sales and communication skills (written and verbal)
• a team player and self-motivator willing to go the extra mile
• strongly preferred
• hands‑on experience implementing, configuring, or supporting Microsoft Dynamics 365
• complex energy and water enterprise or utility industry knowledge
• finance background
• experience providing RFP responses and shortlist demonstrations

What we offer…

• Incredible work experience with a leading, award-winning international software vendor in the utilities sector
• Working in a fast-changing, highly stable, AI-driven technology market
• Working with a best-in-class A-Team of collaborative goal‑minded individuals
• Representing UMAX, a best-in-class and market leading tier one and tier two utility solution built on the Microsoft Dynamics 365 for Finance platform
• Long term career development and opportunity for career advancement
• An attractive and competitive compensation and benefits package