Software Contracts Assistant

Indica Labs; Albuquerque (NM); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Software Contracts Assistant to join their team. This entry-level position involves supporting the management of software contracts, ensuring accurate record-keeping, and engaging with a global customer base. The ideal candidate will have a strong background in administrative support, excellent communication skills, and familiarity with CRM systems. This role offers the opportunity to grow in a dynamic environment, where your contributions will play a vital role in enhancing customer satisfaction and operational efficiency. If you're passionate about making a difference and thrive in a collaborative setting, this position is perfect for you.

Qualifications

• Associate degree or equivalent experience required.
• 2 years of administrative support or customer service experience.

Responsibilities

• Support contract management and customer inquiries.
• Prepare renewal quotes and maintain accurate records.

Skills

CRM familiarity

Microsoft Office

Customer service

Detail-oriented

Communication skills

Education

Associate degree in Business Management

Experience in office or administrative support

Tools

Salesforce

Hubspot

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

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Classification: FLSA Non-Exempt

Reports To: Software Contracts Supervisor

Summary

The Software Contracts Assistant will support the management of Software Maintenance & Support (SMS) contracts and assist with executing the term license renewals. This role is key in ensuring timely and accurate record-keeping, engaging regularly with our global customer base and internal team members and requires extensive research into our Customer Relationship Management (CRM) system.

Duties and Responsibilities

• Support contract revenue generating methods and initiatives
• Respond to customer inquiries promptly
• Prepare opportunity records, calculate contract renewal quotes and send customer correspondence
• Assist in ongoing documenting/tracking of SMS contract renewals, customer inquiries, recurring contracts and any other update to contract status’
• Inquire with Application Scientists for customer contact information, license configurations/specifications and order details
• Assist in generating regular reports and distribute to relevant team members
• Participate in regular weekly, monthly, quarterly and annual meetings to review workflows, progress and sales targets; some may require in-person attendance
• CRM training will be ongoing dependent on employee’s familiarity and comfort with the program
• Support various special projects, as needed
• Responsible for the appropriate accessing and handling of electronic Protected Health Information (PHI) as outlined by policy and the Health Insurance Portability and Accountability Act (HIPAA)
• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice
  
  

Minimum Qualifications

• Associate degree in Business Management or Communication, Liberal Arts or related fields. Experience can substitute for education on a year-for-year basis.
• Two (2) years of office or administrative support for a whole team or related experience (as a coordinator, in customer service, etc.)
• Authorization to work in the United States, or appropriate authorization to work in the applicant’s current home country (Indica Labs, Inc. does not sponsor work visas)
  
  

Preferred Qualifications

• Working familiarity in a CRM like Salesforce, Hubspot, Vtiger or Zoho, etc.
• Strong Microsoft Office experience – especially Outlook, Excel and Teams
• Professionalism in written and verbal communications
• Experience in a software or scientific-based company
• Preference given to applicants currently residing in New Mexico
  
  

Knowledge, Skills, And Abilities

• Master-like ability to be meticulous with details
• Dedication to integrity in your work product
• Skilled at prioritizing and multi-tasking several items at once
• Critically think through complex, evolving workflows and make recommendations for efficiencies and improvements
• Communicate information clearly and concisely both verbally and in writing with a global customer base
• Ability to calculate math and percentage functions
• Work independently with limited to no supervision, but equally support team initiatives when asked
• Read and understand information and ideas presented exclusively in writing
• Requires work at computer workstation for 7+ hours a day
• Accurate and quick typing skills
  
  

Location

This position is based at our headquarters in Albuquerque, New Mexico, and is eligible for in office or hybrid schedules.

Working Conditions and Physical Effort

• Up to 5% travel is required for this position
• No, or limited physical effort required
• No, or limited exposure to physical risk
• Work is normally performed in a typical interior/office work environment
  
  

#IND123

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Biotechnology

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