Software Application Support Tech

Dash Development Group; Town of Germantown, Northern (WI, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Dash Development Group in Wisconsin is hiring an Application Support Tech to bridge software implementations, training, and help-desk support for our Document Management software.

This entry-level role emphasizes problem-solving, strong listening, and clear communication with small to mid-sized manufacturers and distributors. On-site work in Germantown/Menomonee Falls is required, with growth opportunities and training available.

Qualifications

• Experience or skills in customer service is useful.
• Strong listener and communicator with a proactive attitude.
• A love of learning and applying what you learn.
• Ability to sell ideas, time and more.

Responsibilities

• Provide software implementations, training and consulting.
• Offer help-desk support for Dash DDX Document Management software.
• Contribute to achieving revenue goals through proactive service.

Skills

Customer Service

Communication

Problem solving

Learning mindset

Tools

Windows 10

MS Office

MS SQL / databases

Job description

NOW HIRING APPLICATION SUPPORT TECH

We're looking for just the right person for our team. Someone that's part tech, part consultant, part project manager, a quick learner, and has problem-solving customer service in their DNA. We have a little fun while we're at it too.

Document Management Software solutions for Business

Role: Software Application Support Tech

We offer you

• Freedom to be creative
• Direct Customer Interaction
• The opportunity to be entrepreneurial & have an impact
• The chance to solve real-world problems
• The satisfaction of making people’s lives better

We seek

The people and tech skills to generate serious results for our customers and make them really (really) happy.

• An adaptable attitude
• A proactive, can-do mindset
• A true love of learning and applying what you’ve learned
• An ability to sell your ideas, time and more
• A great listener & communicator who enjoys working with others

We’re happy to help with training on many things – including our own Dash DDX Document Management software (on which you’ll be working extensively).

Experience or skills in any of the following is useful:

• ERP / Business Systems is strongly desired
• Customer Service
• Familiarity with Microsoft Windows 10 and Server operating systems a plus
• Full knowledge of MS Office (Outlook, Word, Excel, PowerPoint, and Outlook) is a must
• Database experience is also very desirable (MS SQL, Oracle, MS Access, MySQL)
• Some experience with our audience – small and mid-sized manufacturers and distributors – will be useful too
• Project Management (Smaller projects)
• Even some history of selling would be great.

What you’ll do: You will be responsible for software implementations, training and consulting – along with help-desk support for our software products. You will also have goals to generate a certain level of revenue. Being great at proactive customer service, detail oriented, self-motivated and working with our excellent team will be key to your success and personal and professional growth. If you like helping people find solutions to their problems, and want to grow, this is a place for you.

This is an entry-level, or near-entry level position with lots of room for growth and personal improvement.

Hours: Full Time

Location: Germantown/Menomonee Falls, WI

Don’t miss this opportunity.