Social Worker - Lvl IV (BHEARD)

NYC Health + Hospitals; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

NYC Health + Hospitals seeks a Social Worker IV to lead and supervise clinical teams providing behavioral health crisis response across NYC. The role blends direct patient care with supervision and field leadership to ensure trauma-informed, recovery-oriented care.

Fieldwork involves rapid assessments, de-escalation, and linkage to services; duties include staff supervision, documentation review, and ensuring adherence to ICARE values and program standards.

Qualifications

• Valid LCSW license issued by NYSED; at least 1 year of supervisory experience.
• Experience with casework, group work, or community organization methodologies.
• Strong verbal and written communication skills; English proficiency required.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Provide individual and group clinical supervision for Social Workers and perform related tasks.
• Lead crisis interventions in the field with real-time guidance to clinicians.
• Conduct crisis evaluations, including risk and safety assessments.
• Ensure compliance with ICARE values and program standards; oversee staff performance.

Skills

Supervisory experience

Crisis intervention

Clinical supervision

Field-based work

Education

LCSW license (NYSED)

Job description

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

BHEARD (Behavioral Health Emergency Assistance Response Division) is a New York City program that deploys interdisciplinary teams to respond to behavioral health emergencies through the 911 system. Teams operate seven days a week (including holidays). Social Workers operate across a range of shifts, including evenings, weekends, and holidays, and will be deployed across community, clinical, and field-based settings.

The Social Worker IV serves as both a clinician and team supervisor, blending direct patient care, real-time crisis response, and staff leadership. This role demands strong clinical judgement, adaptability in the field, and the ability to guide Social Workers and novice Social Work supervisors across varied cultural and professional backgrounds. The Social Worker IV ensures teams deliver person-centered, trauma-informed and recovery-oriented care while maintaining operational and documentation standards.

Fieldwork involves engagement, de-escalation, rapid, crisis assessments, and linkage to appropriate services. Administrative responsibilities include supervising staff, reviewing clinical documentation for quality assurance, and handling day-to-day operational challenges.

Some of the physical activities performed in this position include working outdoors in all weather conditions, climbing stairs, treating individuals who may have infectious and communicable diseases, working for extended periods of the day or night in a vehicle, treating patients at heights such as rooftops, bridges or elevated highways, and carrying a mobile radio for communication purposes. Must be able to perform duties in a variety of indoor and outdoor work environments and community settings, including in ambulance-style vehicles, residences, healthcare facilities, shelters, public spaces, and other locations where services are provided. Ballistic vests are available. When in the field, administrative tasks such as telephone calls, virtual meetings and medical record documentation are typically done in a moving vehicle.

The Social Worker IV must be able to perform the duties and responsibilities of the Social Worker IIs and IIIs.

General Tasks And Responsibilities Will Include

• Provide individual and group clinical supervision for Social Workers and perform all related tasks


• Provide real-time consultation and guidance on complex cases to mental health clinicians in the field; face-to-face and via telephone


• Conduct crisis evaluations, including risk and safety assessments


• Lead de-escalation, engagement and crisis intervention in the field


• Rapidly develop disposition plans aligned with individual needs and available services


• Review clinical documentation for accuracy and quality assurance


• Manage staff performance evaluations, training and professional development


• Complete all assigned performance management processes, including scheduling evaluations, tracking due dates, and maintaining performance review documentation


• Oversee and maintain employee time and attendance records, ensuring accuracy and compliance with program and HR policies


• Ensure compliance with H+H, city, state and federal standards and regulations


• Participate in program, borough, and departmental meetings as required


• Model and reinforce ICARE values (Integrity, Compassion, Accountability, Respect, Excellence)


• Perform other duties as assigned

Minimum Qualifications

• Valid license as an LCSW issued by the NYSED and one (1) year of supervisory experience utilizing casework, group work and/or community organization methodologies.

Department Preferences

• Knowledgeable in: mental health evaluation, crisis intervention techniques, behavioral health, clinical and administrative supervision


• Strong verbal and written communication skills


• Ability to work in a fast-paced environment


• Effective time management skills


• Field based experience outside of a traditional clinical hospital setting preferred


• English proficient a must; bilingual/multilingual preferred


• Individual or familial lived experience in behavioral health is highly preferred.


• One (1) year supervisory experience utilizing casework, group work and/or community organization methodologies required