Social Worker - Lvl III (BHEARD)

NYC Health + Hospitals; New York (NY); On-site; USD 85,000 - 105,000; Full time

Job summary

NYC Health + Hospitals in New York City seeks a Social Worker III to provide frontline crisis response in the community, supporting people experiencing mental health crises, substance use challenges, suicidality, trauma and acute stress. The role requires strong judgment, adaptability, and the ability to engage effectively in unpredictable environments.

This position involves de-escalation, comprehensive risk assessments, rapid disposition planning, coordination with services, and documentation

Qualifications

• Valid license as an LCSW issued by the NYSED.
• Experience with mobile crisis or mobile treatment teams is preferred.
• Fluent in English; bilingual/multilingual preferred.

Responsibilities

• Participate in ongoing training and supervision
• Conduct crisis evaluation, including risk and safety assessments
• Deliver crisis intervention, de-escalation and engagement strategies in the field
• Develop rapid, patient-centered disposition plans
• Access and leverage real-time health information
• Collaborate with natural supports and community resources
• Complete timely documentation that meets quality standards
• Provide peer support and orient new Social Workers
• Supervise Social Worker IIs; conduct regularly scheduled supervision and perform related tasks
• Complete all assigned performance management processes, including scheduling evaluations, tracking due dates, and maintaining performance review documentation
• Oversee and maintain employee time and attendance records, ensuring accuracy and compliance with program and HR policies
• Participate in team, borough, program and departmental meetings
• Adhere to H+H, city, state and federal standards and regulations
• Model person-centered, recovery-oriented, trauma-informed and culturally responsive practice
• Demonstrate ICARE values (Integrity, Compassion, Accountability, Respect, Excellence)
• Perform other duties as assigned

Skills

LCSW license

Crisis intervention

De-escalation

Bilingual English/Spanish preferred

Job description

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

B-HEARD (Behavioral Health Emergency Assistance Response Division) is a New York City program that deploys interdisciplinary teams to respond to behavioral health emergencies through the 911 system. Teams operate seven days a week (including holidays). Social Workers operate across a range of shifts, including evenings, weekends, and holidays, and will be deployed across community, clinical, and field-based settings.

The Social Worker III provides frontline crisis response in the community, supporting people experiencing mental health crises, substance use challenges, suicidality, trauma and acute stress. Core responsibilities include de-escalation, brief crisis intervention, comprehensive risk assessments, and rapid connection to appropriate services. This role requires excellent judgement, adaptability, and the ability to engage effectively in unpredictable and high-pressure environments.

Some of the physical activities performed in this position include working outdoors in all weather conditions, climbing stairs, treating individuals who may have infectious and communicable diseases, working for extended periods of the day or night in a vehicle, treating patients at heights such as rooftops, bridges or elevated highways, and carrying a mobile radio for communication purposes. Must be able to perform duties in a variety of indoor and outdoor work environments and community settings, including in ambulance-style vehicles, residences, healthcare facilities, shelters, public spaces, and other locations where services are provided. Ballistic vests are available. When in the field, administrative tasks such as telephone calls, virtual meetings and medical record documentation are typically done in a moving vehicle.

The Social Worker III must be able to perform the duties and responsibilities of the Social Worker IIs.

General Tasks And Responsibilities Will Include

• Participate in ongoing training and supervision
• Conduct crisis evaluation, including risk and safety assessments
• Deliver crisis intervention, de-escalation and engagement strategies in the field
• Develop rapid, patient-centered disposition plans
• Access and leverage real-time health information
• Collaborate with natural supports and community resources
• Complete timely documentation that meets quality standards
• Provide peer support and orient new Social Workers
• Supervise Social Worker IIs; conduct regularly scheduled supervision and perform related tasks
• Complete all assigned performance management processes, including scheduling evaluations, tracking due dates, and maintaining performance review documentation
• Oversee and maintain employee time and attendance records, ensuring accuracy and compliance with program and HR policies
• Participate in team, borough, program and departmental meetings
• Adhere to H+H, city, state and federal standards and regulations
• Model person-centered, recovery-oriented, trauma-informed and culturally responsive practice
• Demonstrate ICARE values (Integrity, Compassion, Accountability, Respect, Excellence)
• Perform other duties as assigned

Minimum Qualifications

For Assignment to Level III

• Valid license as an LCSW issued by the NYSED.

Department Preferences

• At minimum, one-year experience working with people with serious mental illness (e.g. mobile crisis team, mobile treatment team, community-based health provider, hospital emergency room, inpatient psychiatric care) and three years' experience preferred
• Knowledge of brief mental health evaluation/risk assessment, crisis intervention techniques, disposition planning, and behavioral health systems
• Knowledge of behavioral health disorders and social determinants of health
• Experience in behavioral health community-based field work (e.g. mobile crisis, mobile treatment or outreach) or acute behavioral health services (e.g. CPEP, inpatient psychiatry)
• Must be proficient in English; bilingual/multilingual preferred
• Individual or familial lived experience in behavioral health is highly preferred.