Social Worker Level V (BHEARD)

New York City Health and Hospitals Corporation; New York (NY); On-site; USD 105,000 - 129,000; Full time

Benefits offered by this job

Ballistic vest provided

EMS radio provided

Job summary

NYC Health + Hospitals is seeking a Social Worker V to serve as clinical lead for Behavioral Health Response. You will supervise Social Workers, provide real-time field consultation, and contribute to rapid disposition planning across diverse settings.

The role requires strong clinical judgment, excellent communication skills, and the ability to work evenings, weekends, and holidays in a high-stress environment. The organization emphasizes ICARE values and trauma-informed care.

Qualifications

• Two years of supervisory experience required.
• Experience in acute and/or field-based behavioral health care settings required.
• Proficiency in crisis evaluation, intervention, and disposition planning.
• Knowledge of behavioral health disorders, systems of care, and social determinants of health.
• English proficiency required; bilingual/multilingual preferred.

Responsibilities

• Provide individual and group clinical supervision for Social Workers and related staff.
• Provide real-time consultation and guidance on complex cases to mental health clinicians in the field.
• Conduct brief crisis evaluations and develop rapid, patient-centered disposition plans.
• Lead and supervise field teams during behavioral health crises.
• Ensure high standards of clinical care and documentation across settings.
• Oversee performance evaluations and professional development for staff.

Skills

Supervisory experience

Crisis intervention

Clinical supervision

Verbal communication

Written communication

EMS coordination

Tools

EPIC EMR

PSYCKES

Microsoft Office

EMS equipment

Job description

Provider Careers at NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

Multipl Shifts

Responsibilities

1. Valid license as an LCSW issued by the NYSED, and two (2) years of supervisory experience, as described above.

Duties & Responsibilities

B-HEARD (Behavioral Health Emergency Assistance Response Division) is a New York City program that deploys interdisciplinary teams to respond to behavioral health emergencies through the 911 system. Teams operate seven days a week (including holidays). Social Workers operate across a range of shifts, including evenings, weekends, and holidays, and will be deployed across community, clinical, and field-based settings.

The Social Worker V serves as the clinical lead for their assigned area(s). This role blends clinical oversight, staff leadership and supervision, and direct crisis response. This role demands strong clinical judgement, excellent verbal and written communication skills, and adaptability in the field. Social Worker Vs support individuals experiencing psychiatric crises, substance use challenges, suicidality, and acute stress. They provide real-time consultation to field teams, supervise Social Workers and Social Work Supervisors across multiple levels, and ensure high standards of clinical care and documentation.

Some of the physical activities performed in this position include working outdoors in all weather conditions, climbing stairs, treating individuals who may have infectious and communicable diseases, working for extended periods of the day or night in a vehicle, treating patients at heights such as rooftops, bridges or elevated highways, and carrying a mobile radio for communication purposes. Must be able to perform duties in a variety of indoor and outdoor work environments and community settings, including in ambulance-style vehicles, residences, healthcare facilities, shelters, public spaces, and other locations where services are provided. Ballistic vests are available. When in the field, administrative tasks such as telephone calls, virtual meetings and medical record documentation are typically done in a moving vehicle.

The Social Worker V must be able to perform the duties and responsibilities of the Social Worker IIs, IIIs and IVs.

General tasks and responsibilities will include:

• Provide individual and group clinical supervision for Social Workers and perform all related tasks
• Provide real-time consultation and guidance on complex cases to mental health clinicians in the field; face-to-face and via telephone
• Conduct brief crisis evaluations, including risk and safety assessments, and develop rapid, patient-centered disposition plans
• Leverage real-time health information and collaborate with existing supports
• Provide clinical and administrative supervision, training and case consultation to Social Work staff
• Review clinical documentation for accuracy and quality assurance
• Manage performance evaluations, training and professional development
• Complete all assigned performance management processes, including scheduling evaluations, tracking due dates, and maintaining performance review documentation
• Oversee and maintain employee time and attendance records, ensuring accuracy and compliance with program and HR policies
• Build collaborative relationships with EMS and other first responder partners, and community agency partners
• Uphold trauma-informed, recovery-oriented, culturally responsive practice in both care delivery and supervision
• Participate actively as part of the B-HEARD Clinical Leadership Team
• Adapt to programmatic changes and ensure compliance with H+H, city, state and federal standards and regulations
• Participate and/or lead program, borough, and departmental meetings as required
• Demonstrate and reinforce ICARE values (Integrity, Compassion, Accountability, Respect, Excellence)
• Perform other duties as assigned

Department Preferences

• Two (2) years of supervisory experience utilizing casework, group work and/or community organization methodologies required
• Experience in acute and/or field-based behavioral health care settings (CPEP, inpatient psychiatry, mobile crisis teams, mobile treatment teams) required
• Proficiency in crisis evaluation, intervention, and disposition planning
• Knowledge of behavioral health disorders, systems of care, and social determinants of health
• Ability to lead teams in fast-paced, unpredictable and high-stress situations
  English proficiency a must, bilingual/multilingual preferred
• Familiarity with EMR (EPIC), PSYCKES, Microsoft Office and EMS communication equipment
• Individual or familial lived experience in behavioral health is highly preferred
• Strong verbal and written communication skills
• EMS Radio
• Ballistic Vest
• H+H issued cell/smart phone and related email and SMS/text platforms for communication
• Laptop and smart phone, Microsoft Office, EPIC/electronic medical record, PSYCKES, WebEx (and other virtual meeting platforms)

JOB DETAILS

$116,982

Position type: Full-Time

Department: BEHAVIORAL HEALTH RESPONSE

Category: Social Services

Posted: Oct 13, 2026

LOCATION

NYC Health + Hospitals/Central Office

55 Water St

New York, NY 10004

NYC Health + Hospitals/Central Office

55 Water St

New York, NY 10004

South Ferry (1) ,

Bowling Green (4,5)

15 minutes walk from nearest station to the hospital.

ABOUT NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the nation, annually serving more than a million New Yorkers in more than 70 patient care locations across the city’s five boroughs. Our mission is to care for all, without exception.