Social Worker - Lvl IV (BHEARD)

New York City Health and Hospitals Corporation; New York (NY); On-site; USD 95,000 - 116,000; Full time

Job summary

NYC Health + Hospitals is seeking a Social Worker IV for the Behavioral Health Response program. You will serve as a clinician and team supervisor, delivering direct patient care across field, clinical, and community settings in a fast-paced environment.

The role requires a valid LCSW license issued by the NYSED and at least one year of supervisory experience. You will supervise staff, conduct crisis evaluations, coordinate dispositions, and ensure documentation meets quality and regulatory

Qualifications

• Valid license as an LCSW issued by the NYSED.
• One year of supervisory experience using casework, group work or community organization methodologies.
• Experience delivering services across field, clinical and community settings.

Responsibilities

• Provide real-time crisis evaluations and linkage to services.
• Lead de-escalation, engagement and crisis intervention in the field.
• Provide supervision and guidance to Social Workers and junior supervisors.
• Review clinical documentation for quality assurance and regulatory compliance.

Skills

Crisis intervention

Leadership

Field work

Documentation

Education

LCSW license NYSED

Job description

Provider Careers at NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

Multiple Shifts Available

Responsibilities

1. Valid license as an LCSW issued by the NYSED and one (1) year of supervisory experience utilizing casework, group work and/or community organization methodologies.

Duties & Responsibilities

BHEARD (Behavioral Health Emergency Assistance Response Division) is a New York City program that deploys interdisciplinary teams to respond to behavioral health emergencies through the 911 system. Teams operate seven days a week (including holidays). Social Workers operate across a range of shifts, including evenings, weekends, and holidays, and will be deployed across community, clinical, and field-based settings.

The Social Worker IV serves as both a clinician and team supervisor, blending direct patient care, real-time crisis response, and staff leadership. This role demands strong clinical judgement, adaptability in the field, and the ability to guide Social Workers and novice Social Work supervisors across varied cultural and professional backgrounds. The Social Worker IV ensures teams deliver person-centered, trauma-informed and recovery-oriented care while maintaining operational and documentation standards.

Fieldwork involves engagement, de-escalation, rapid, crisis assessments, and linkage to appropriate services. Administrative responsibilities include supervising staff, reviewing clinical documentation for quality assurance, and handling day-to-day operational challenges.

Some of the physical activities performed in this position include working outdoors in all weather conditions, climbing stairs, treating individuals who may have infectious and communicable diseases, working for extended periods of the day or night in a vehicle, treating patients at heights such as rooftops, bridges or elevated highways, and carrying a mobile radio for communication purposes. Must be able to perform duties in a variety of indoor and outdoor work environments and community settings, including in ambulance-style vehicles, residences, healthcare facilities, shelters, public spaces, and other locations where services are provided. Ballistic vests are available. When in the field, administrative tasks such as telephone calls, virtual meetings and medical record documentation are typically done in a moving vehicle.

The Social Worker IV must be able to perform the duties and responsibilities of the Social Worker IIs and IIIs.

General tasks and responsibilities will include:

• Provide individual and group clinical supervision for Social Workers and perform all related tasks

Provide real-time consultation and guidance on complex cases to mental health clinicians in the field; face-to-face and via telephone

Conduct crisis evaluations, including risk and safety assessments

• Lead de-escalation, engagement and crisis intervention in the field

Rapidly develop disposition plans aligned with individual needs and available services

• Review clinical documentation for accuracy and quality assurance

Manage staff performance evaluations, training and professional development

• Complete all assigned performance management processes, including scheduling evaluations, tracking due dates, and maintaining performance review documentation

Oversee and maintain employee time and attendance records, ensuring accuracy and compliance with program and HR policies

• Ensure compliance with H+H, city, state and federal standards and regulations

• Participate in program, borough, and departmental meetings as required

Model and reinforce ICARE values (Integrity, Compassion, Accountability, Respect, Excellence)

• Perform other duties as assigned

Department Preferences

• Knowledgeable in: mental health evaluation, crisis intervention techniques, behavioral health, clinical and administrative supervision
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment
• Effective time management skills
• Field based experience outside of a traditional clinical hospital setting preferred
• English proficient a must; bilingual/multilingual preferred
• Individual or familial lived experience in behavioral health is highly preferred.
• One (1) year supervisory experience utilizing casework, group work and/or community organization methodologies required

JOB DETAILS

$106,348

Position type: Full-Time

Department: BEHAVIORAL HEALTH RESPONSE

Category: Social Services

Posted: Sep 30, 2026

LOCATION

NYC Health + Hospitals/Central Office

55 Water St

New York, NY 10004

NYC Health + Hospitals/Central Office

55 Water St

New York, NY 10004

South Ferry (1) ,

Bowling Green (4,5)

15 minutes walk from nearest station to the hospital.

ABOUT NYC Health + Hospitals

NYC Health + Hospitals is the largest public health system in the nation, annually serving more than a million New Yorkers in more than 70 patient care locations across the city’s five boroughs. Our mission is to care for all, without exception.