Social Worker Level V (BHEARD)

NYC Health + Hospitals; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

NYC Health + Hospitals is seeking a seasoned Social Worker V to serve as clinical lead for B-HEARD areas. You will provide supervision, real-time guidance, and crisis disposition planning across field, clinical, and community settings.

The role requires an LCSW license in NY, 2+ years of supervisory experience, and strong communication. Expect collaboration with EMS, first responders, and cross-agency teams in a fast-paced environment.

Qualifications

• Valid license as an LCSW issued by the NYSED and two years supervisory experience.
• Two years of supervisory experience using casework, group work or community organizations.
• Experience in acute/field-based behavioral health care settings (CPEP, mobile crisis teams) required
• Proficiency in crisis evaluation, intervention and disposition planning
• Knowledge of behavioral health disorders, systems of care, and social determinants of health
• Ability to lead teams in fast-paced, high-stress situations
• English proficiency required; bilingual/multilingual preferred
• Familiarity with EPIC, PSYCKES, MS Office and EMS equipment/communication
• Individual or familial lived experience in behavioral health is highly preferred
• Strong verbal and written communication skills
• EMS Radio and H+H issued devices for communication
• Laptop and smartphone, EPIC/electronic medical record, PSYCKES, WebEx experience

Responsibilities

• Provide individual and group clinical supervision for Social Workers and perform all related tasks
• Provide real-time consultation and guidance on complex cases to mental health clinicians in the field; face-to-face and via telephone
• Conduct brief crisis evaluations, including risk and safety assessments, and develop rapid, patient-centered disposition plans
• Leverage real-time health information and collaborate with existing supports
• Provide clinical and administrative supervision, training and case consultation to Social Work staff
• Review clinical documentation for accuracy and quality assurance
• Manage performance evaluations, training and professional development
• Complete all assigned performance management processes, including scheduling evaluations, tracking due dates, and maintaining performance review documentation
• Oversee and maintain employee time and attendance records, ensuring accuracy and compliance with program and HR policies
• Build collaborative relationships with EMS and other first responder partners, and community agency partners
• Uphold trauma-informed, recovery-oriented, culturally responsive practice in both care delivery and supervision
• Participate actively as part of the B-HEARD Clinical Leadership Team
• Adapt to programmatic changes and ensure compliance with H+H, city, state and federal standards and regulations
• Participate and/or lead program, borough, and departmental meetings as required
• Demonstrate and reinforce ICARE values (Integrity, Compassion, Accountability, Respect, Excellence)
• Perform other duties as assigned

Skills

Supervisory experience

LCSW license

Crisis intervention

Field-based behavioral health care

EPIC familiarity

Verbal and written communication

Bilingual/multilingual

Education

Licensed Clinical Social Worker (LCSW) NYSED

Tools

EPIC EMR

PSYCKES

MS Office

Job description

Marketing Statement NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

Marketing Statement NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

B-HEARD (Behavioral Health Emergency Assistance Response Division) is a New York City program that deploys interdisciplinary teams to respond to behavioral health emergencies through the 911 system. Teams operate seven days a week (including holidays). Social Workers operate across a range of shifts, including evenings, weekends, and holidays, and will be deployed across community, clinical, and field-based settings.

The Social Worker V serves as the clinical lead for their assigned area(s). This role blends clinical oversight, staff leadership and supervision, and direct crisis response. This role demands strong clinical judgement, excellent verbal and written communication skills, and adaptability in the field. Social Worker Vs support individuals experiencing psychiatric crises, substance use challenges, suicidality, and acute stress. They provide real-time consultation to field teams, supervise Social Workers and Social Work Supervisors across multiple levels, and ensure high standards of clinical care and documentation.

Some of the physical activities performed in this position include working outdoors in all weather conditions, climbing stairs, treating individuals who may have infectious and communicable diseases, working for extended periods of the day or night in a vehicle, treating patients at heights such as rooftops, bridges or elevated highways, and carrying a mobile radio for communication purposes. Must be able to perform duties in a variety of indoor and outdoor work environments and community settings, including in ambulance-style vehicles, residences, healthcare facilities, shelters, public spaces, and other locations where services are provided. Ballistic vests are available. When in the field, administrative tasks such as telephone calls, virtual meetings and medical record documentation are typically done in a moving vehicle.

The Social Worker V must be able to perform the duties and responsibilities of the Social Worker IIs, IIIs and IVs.

General Tasks And Responsibilities Will Include

• Provide individual and group clinical supervision for Social Workers and perform all related tasks
• Provide real-time consultation and guidance on complex cases to mental health clinicians in the field; face-to-face and via telephone
• Conduct brief crisis evaluations, including risk and safety assessments, and develop rapid, patient-centered disposition plans
• Leverage real-time health information and collaborate with existing supports
• Provide clinical and administrative supervision, training and case consultation to Social Work staff
• Review clinical documentation for accuracy and quality assurance
• Manage performance evaluations, training and professional development
• Complete all assigned performance management processes, including scheduling evaluations, tracking due dates, and maintaining performance review documentation
• Oversee and maintain employee time and attendance records, ensuring accuracy and compliance with program and HR policies
• Build collaborative relationships with EMS and other first responder partners, and community agency partners
• Uphold trauma-informed, recovery-oriented, culturally responsive practice in both care delivery and supervision
• Participate actively as part of the B-HEARD Clinical Leadership Team
• Adapt to programmatic changes and ensure compliance with H+H, city, state and federal standards and regulations
• Participate and/or lead program, borough, and departmental meetings as required
• Demonstrate and reinforce ICARE values (Integrity, Compassion, Accountability, Respect, Excellence)
• Perform other duties as assigned

Minimum Qualifications

• Valid license as an LCSW issued by the NYSED, and two (2) years of supervisory experience, as described above.

Department Preferences

• Two (2) years of supervisory experience utilizing casework, group work and/or community organization methodologies required
• Experience in acute and/or field-based behavioral health care settings (CPEP, inpatient psychiatry, mobile crisis teams, mobile treatment teams) required
• Proficiency in crisis evaluation, intervention, and disposition planning
• Knowledge of behavioral health disorders, systems of care, and social determinants of health
• Ability to lead teams in fast-paced, unpredictable and high-stress situations English proficiency a must, bilingual/multilingual preferred
• Familiarity with EMR (EPIC), PSYCKES, Microsoft Office and EMS communication equipment
• Individual or familial lived experience in behavioral health is highly preferred
• Strong verbal and written communication skills
• EMS Radio
• Ballistic Vest
• H+H issued cell/smart phone and related email and SMS/text platforms for communication
• Laptop and smart phone, Microsoft Office, EPIC/electronic medical record, PSYCKES, WebEx (and other virtual meeting platforms)