Social Worker and Outreach Manager

Austin Community College; Framingham (MA); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Competitive compensation and benefits

Supportive team environment

Opportunity for bonuses

Job summary

A senior care agency in Framingham, MA, is seeking a Social Worker‑Outreach Manager to lead community outreach efforts and engage with clients. This pivotal role demands strong relationship-building skills, a suitable educational background in social work, and a commitment to improving the lives of seniors. The position offers a competitive salary of $55,000, a supportive work environment, and the opportunity for bonuses based on client acquisition targets.

Qualifications

• Previous experience in Community Outreach preferred.
• Client-facing, in-person customer service experience required.
• Reliability and willingness to travel to client locations.

Responsibilities

• Build partnerships with senior care facilities.
• Manage relations with existing and new clients.
• Act as a backup for caregivers when needed.

Skills

Community Outreach

Client Engagement

Account Management

Customer Service

Education

Bachelor’s degree in Social Work or related field

Master’s degree (preferred)

Job description

Social Worker‑Outreach Manager – Home Health Senior Care Agency

Location: Framingham, MA
Schedule: Full‑time, in‑office or in‑field
Travel: Required – reliable car and valid driver’s license

About the Role

We are seeking a dynamic and compassionate leader to join our home health senior care team. This role combines client engagement with business development, making it ideal for someone who is people‑oriented, proactive, and passionate about improving the lives of seniors and their families.

Key Responsibilities

• Community Outreach – Business Development
  • Build and maintain enduring partnerships with senior care facilities (nursing homes, hospitals, assisted‑living, senior centers, etc.).
  • Represent the agency professionally and communicate the value of our care solutions.
  • Serve as account manager, strengthening relationships with existing and new facilities.
• Referral Channel Cultivation
  • Establish mutually beneficial relationships with online and phone referral sources (A Place for Mom, Jewish Family Services, Catholic Charities, etc.).
  • Respond promptly to inquiries, converting leads into clients.
• Client Engagement
  • Manage relations with existing and new clients, building strong relationships with families.
  • Maintain regular communication through text, phone, and in‑person visits to ensure satisfaction.
  • Advocate for families navigating senior care options, adjusting approaches when needs change.
• Caregiver Back‑up and Crisis Resolution
  • Act as a backup for caregivers, serving as an interim caregiver when needed.
  • Participate in phone rotation, answering client calls to support 24/7 service.
• Office Duties and Other Responsibilities
  • Assist with weekly office duties (system documentation, care plans, etc.).
  • Coordinate events, speaking engagements, presentations, seminars, and enrich the website with testimonials, blogs, and video content.

Requirements

• Previous experience in Community Outreach preferred.
• Experience in a client‑facing, in‑person customer service role, ideally with account management responsibility.
• Bachelor’s degree in Social Work or related field (Master’s preferred).
• Must be intellectually curious, high‑energy, collaborative, and team‑oriented.
• Fluent English speaker; Spanish and Portuguese is a plus but not critical.
• Reliable transportation and willingness to travel to facilities and client homes.

Why Join Us?

• Make a meaningful impact on seniors and their families.
• Work in a supportive, team‑driven environment.
• Competitive compensation and benefits package.

Compensation and Benefits

• Annual gross salary of $55,000, paid biweekly via direct deposit.
• Bonus opportunity for meeting and exceeding client acquisition targets.