Social Support Specialist I — AI-Driven Customer Care

Coinbase, Inc.; Phoenix (AZ); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Coinbase is building the future of finance with a remote-first approach that still values in-person surge sessions. We seek candidates who thrive in an intense environment and are motivated to push beyond ordinary limits.

You'll work at the intersection of AI and business, responsibly using generative AI tools and copilots to deliver high-impact outputs while continuously learning and improving efficiency, cost, and quality.

Qualifications

• Experience using generative AI tools in daily workflows.
• Ability to continuously learn as tools evolve and apply outputs to business needs.
• Experience applying human-in-the-loop practices to improve quality and cost.

Skills

Generative AI tools

AI copilots

Continuous learning

Process improvement

Tools

LibreChat

Gemini

Glean

Job description

Coinbase is building the future of finance with a remote-first approach that still values in-person surge sessions. We seek candidates who thrive in an intense environment and are motivated to push beyond ordinary limits.

You'll work at the intersection of AI and business, responsibly using generative AI tools and copilots to deliver high-impact outputs while continuously learning and improving efficiency, cost, and quality.