Remote Social Support Specialist I — AI-Driven Customer Impact

Bazeta; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical plan

HSA contributions

Disability insurance

401(k) match

Wellness stipend

Mobile reimbursement

Volunteer time off

Fertility benefits

Generous leave

Crypto pay option

Job summary

Coinbase is hiring a Social Support Specialist I. This remote-first role supports customers with financial services, leveraging AI tools and copilots to deliver accurate, timely guidance. The position emphasizes continuous learning and human-in-the-loop practices to improve efficiency and quality of outputs.

Join a high-intensity environment that values ambition, adaptability, and collaboration, with quarterly in-person surge sessions and a focus on delivering exceptional customer experiences.

Qualifications

• Experience using AI copilots in daily workflows.
• Willingness to learn new tools as they evolve.
• Clear and effective written communication.

Skills

AI tool usage

Copilot usage

Learning mindset

Human-in-the-loop

Tools

LibreChat

Gemini

Glean

Job description

Coinbase is hiring a Social Support Specialist I. This remote-first role supports customers with financial services, leveraging AI tools and copilots to deliver accurate, timely guidance. The position emphasizes continuous learning and human-in-the-loop practices to improve efficiency and quality of outputs.

Join a high-intensity environment that values ambition, adaptability, and collaboration, with quarterly in-person surge sessions and a focus on delivering exceptional customer experiences.