AI-Driven Social Support Specialist I (Remote)

Coinbase, Inc.; Richmond (VA); Remote; USD 120,000 - 180,000; Full time

Job summary

Coinbase is a remote-first company with quarterly in-person surges; we seek candidates who can responsibly use generative AI tools in daily workflows while maintaining human oversight. The role emphasizes compliance with equal opportunity policies and privacy terms as part of the application process.

US applicants receive information on rights and verifications; accommodations are available via email to request assistance.

Qualifications

• Demonstrates the ability to responsibly use generative AI tools and copilots in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Skills

GenAI tool usage

Continuous learning

Tools

LibreChat

Gemini

Glean

Job description

Coinbase is a remote-first company with quarterly in-person surges; we seek candidates who can responsibly use generative AI tools in daily workflows while maintaining human oversight. The role emphasizes compliance with equal opportunity policies and privacy terms as part of the application process.

US applicants receive information on rights and verifications; accommodations are available via email to request assistance.