Social Services Worker/ Receptionist (8941)

THE SALVATION ARMY A GEORGIA CORP; Melbourne (FL); On-site; USD 17,000 - 24,000; Part time

Job summary

The Salvation Army Melbourne Corps in Melbourne, FL is seeking a part-time Admin Support worker to interview clients, determine eligibility for food assistance, and manage pantry distributions. The role includes answering phones, greeting visitors, and coordinating donations in a friendly faith-based environment.

Qualifications include a high school diploma or GED and at least two years in a social or public service setting assisting the public.

Qualifications

• High school diploma or GED.
• Two years experience working in a social or public service environment with experience assisting the public.
• Any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

Responsibilities

• Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines.
• Prepares, completes, and processes food assistance requests, provides clients with food from pantry; receives and stocks items donated for the pantry.
• Answers phones in a courteous and tactful manner; transfers calls to the appropriate destination.
• Assists with the distribution of donated breads, pastries, and other items.
• Sorts and distributes mail; ensures all mail reaches appropriate destination.
• Performs clerical work such as typing and filing.

Skills

Interviewing clients

Customer service

General office practices

English communication

Education

High School Diploma/GED

Job description

Job Details: Job Location: FLA-Melbourne Corps - Melbourne, FL 32901, Position Type: Part Time with Benefits 20 or More, Education Level: High School Diploma/GED, Salary Range: $15.00 - $15.00, Job Shift: Day, Job Category: Admin Support, Schedule/Hours: Mon. 9am-12pm, Tues thru Thur. 9am- - 4pm. Friday 9am-12pm. (25 Hours per week)

This position is responsible for: Provides social services assistance to eligible clients needing food services; interviews clients to determine need and eligibility to receive services; prepares complete client records; refers clients to community agencies and maintains effective working relationships with the same.

Answers the telephone in a courteous manner and directs calls to the appropriate destination; receives and receipts deliveries and donations; greets and announces visitors; performs clerical work such as typing and filing.

Key Responsibilities:

• Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines.
• Prepares, completes, and processes food assistance requests, provides clients with food from pantry; receives and stocks items donated for the pantry.
• Answers phones in a courteous and tactful manner; transfers calls to the appropriate destination.
• Assists with the distribution of donated breads, pastries, and other items.
• Sorts and distributes mail; ensures all mail reaches appropriate destination.
• Performs clerical work such as typing and filing.

Physical Requirements and Working Conditions:

• Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like.

WHAT WE ARE LOOKING FOR IN YOU: EDUCATION AND EXPERIENCE:

High school diploma or G.E.D.

and

two years experience working in a social or public service environment with experience assisting the public,

or

any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

Knowledge, Skills and Abilities:

• Knowledge of general office practices and principles.
• Ability to build and maintain effective working relationships.
• Ability to meet attendance requirements.
• Ability to read, write, and communicate in the English language.

Equal Opportunity Employer: Veterans | Disabled