Social Services Supervisor - MCIA

State of Mississippi; Jackson (MS); On-site; USD 59,000 - 63,000; Full time

Job summary

State of Mississippi's Mississippi Centralized Intake and Assessment (MCIA) is seeking a Social Services Supervisor to oversee the 24/7 hotline operations from the Jackson office. You will supervise staff, ensure compliant intake and screening, and use data to drive performance and timely service.

This supervisory role requires a Bachelor’s degree (or higher) and relevant supervisory experience in child welfare, with shifts including evenings.

Qualifications

• Professional commitment to and caring about clients and the larger profession of child welfare.
• Resilience and self-efficacy to work with clients for positive outcomes.
• Ability to manage and supervise staff.
• Strong organizational and time management skills.
• Excellent oral and written communication using telephone and computer.
• Ability to provide excellent customer service.
• Flexibility in thinking and problem solving.
• Teamwork and coverage across weekends/holidays.

Responsibilities

• Supervises on-site hotline operations during scheduled shifts.
• Conducts quality assurance evaluations and improvement plans.
• Provides initial training, in-service and on-the-job training.
• Assists hotline staff and may serve as staff when needed.
• Ensures calls and intakes are handled professionally with proper documentation.
• Prepares reports on shift operations and uses data to track timeliness and accuracy.

Skills

Communication skills

Staff supervision

Time management

Team collaboration

Problem solving

Education

Bachelor's Degree

Social work license

Job description

Social Services Supervisor - MCIA in 25 - HINDS COUNTY, MS

State of Mississippi

$58,934.39 - $63,181.25 Annually

Location

25 - HINDS COUNTY, MS

Full-Time

Job Number

9800-0681-20261019Hs

0681 - CHILD PROTECTION SERVICES

Opening Date

10/21/2026

10/28/2026 at 11:59 PM Central Time (US & Canada)

Agency Minimum Salary

$58,934.39

$63,181.25

About the Agency

The Mississippi Department of Child Protection Services (MDCPS) is committed to protecting and nurturing Mississippi's at-risk children and families. MDCPS offers a variety of positions including social work positions providing intake assessment and screening (Centralized Hotline) functions, case management services and working with potential foster families, supervisor positions providing clinical and administrative support, and agency support positions such as policy development, human resources, information technology, program management, training, and budgeting/finance. Working with MDCPS will give you the chance to make a life-changing difference for Mississippi's most vulnerable children and families. This opportunity is a supervisory position for the child abuse and neglect hotline within MS Department of Child Protection Services. If you have any additional questions, you can contact Tamara Garner, Director of Mississippi Centralized Intake and Assessment (MCIA) at 769-257-1915 or [e-mail]

This is administrative professional social work of a supervisory nature. The incumbents are responsible for the on-site supervision of Mississippi Centralized Intake and Assessment operations for intake assessment and screening. This position is housed at the State Office in Jackson, MS. Schedules will be shifts based on coverage needs for a hotline that operates 24 hours per day, 7 days per week, including holidays. The schedule for this position will include evening hours (3 pm – 12 am) on Monday through Friday of each week. Schedule may vary due to coverage needs. Schedule may vary due to coverage needs. Work is performed under the general supervision of a Social Services Manager.

JOB DUTIES

Ensures the maintenance of acceptable standards in social work practice during scheduled shifts of responsibility. Supervises and is administratively in charge of the assigned on-site hotline operations during scheduled shifts. Conducts quality assurance evaluations with performance evaluations and performance improvement plans as needed. Provides initial training, in-service and on-the-job training. Assists the hotline staff in the course of their duties and may serve in the role of hotline staff when needed. Ensures calls and electronic intakes are handled professionally, documentation is accurate, and the appropriate screening and notification processes have occurred for each intake according to law, agency policies, and agency procedures. Prepares reports on the operations of assigned shift(s) of responsibility. Uses data to track and manage timeliness, accuracy, and completion of required work. Uses call center equipment to conduct quality assurance.

What you'll need to be Successful

Professional commitment to and caring about clients and the larger profession of child welfare. Personal resilience and strong self-efficacy beliefs about the ability to work with clients to produce positive client outcomes. Ability to manage and supervise staff. Efficient organizational and time management skills. Good oral and written communication skills using telephone and computer. Ability to provide excellent customer service. Positive work morale. Ability to be flexible in thinking and problem solving. Able to ascertain the collection and documentation of pertinent information and assess for screening decisions according to policy. Realistic expectations about the difficulty and challenges of the work. Ability to spend majority of shift performing work at a desk and office environment while using a computer and telephone. Ability to avoid bias and conflict of interest for hotline operations and screening purposes. Ability to coach and motivate others for expected outcomes. Ability to work as a team with other Team Leads to ensure coverage at all times, including weekends, holidays, and other times when coverage is needed.

Preferred Qualifications

Typically requires a Bachelor’s Degree and 3-5 years of experience, and 1-3 years of supervisory experience. Appointing authority may require a Master’s Degree and/or social worker’s license. Hiring agency prefers: A license to practice social work in the state of Mississippi, at least a bachelor’s degree from an accredited four-year college or university in social work, social services, psychology, educational psychology, sociology, nursing, criminal justice, counseling, marriage and family therapy, family studies or a related field. 2-4 years of experience in a human service-related field and 1-3 years of supervisory experience. Salary is determined by employee’s licensure, education, and experience

Address

210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201