Critical Investigations Unit Social Services Unit Supervisor

State-of-Missour; Missouri; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Defined pension plan

Paid leave and holidays

Health insurance

Job summary

The Department of Social Services – Children’s Division seeks a qualified supervisor to lead field investigations and support staff across Missouri. You will oversee frontline investigators, participate in policy refinement, and ensure service delivery aligns with agency guidelines.

This role involves collaboration with law enforcement, judiciary, and community partners to safeguard children and strengthen families.

Job description

Job Location: Base is negotiable in Missouri.

All internal promotional applicants are encouraged to apply as there may be alternate office space available.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

The Department of Social Servicespartners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives.

Are you passionate about helping people? Do you love working with children and families? Do you enjoy assisting people in difficult circumstances? The Department of Social Services – Children’s Division cares for at-risk children and families by providing family preservation and reunification services, investigating allegations of abuse and neglect, and conducting foster care and adoption case management. If you want to be part of a great team working to make a difference, please come join us!

• Supervises front-line investigators assigned to the Critical Investigations Unit (CIU) who are responsible for completing investigations involving child fatalities, near-fatalities, and emergency investigations
• Assists in training assigned staff on Division policies, procedures, standards, and goals; participates in management planning and program revision.
• Reviews case records of assigned staff to ensure that work is performed and services are delivered in accordance with agency guidelines and policy.
• Conducts detailed case studies; prepares evaluations of social, economic, and environmental factors; and makes recommendations to staff regarding treatment and placement plans.
• Interacts with law enforcement and juvenile officers, other public officials, and community organizations regarding family and children issues.
• Attends court hearings and meetings related to assigned casework.
• Provides periodic reports on standards of practice, progress, and development of assigned staff.
• Assigns and directs the work of staff, participates in selection, makes recommendations for disciplinary actions and/or grievance resolutions, and conducts periodic evaluations of staff performance.
• Assumes responsibility for the quality and quantity of services provided by assigned staff to families, children, and parents.
• Performs other related work as assigned.

Minimum Qualifications

• High School Diploma or High School Equivalent and Nine or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license.

OR

• One or more years of experience as a Social Services Specialist (III) or Senior Social Services Specialist with the Missouri Uniform Classification and Pay System.

OR

• Three or more years of experience as an Associate Social Services Specialist and/or Social Services Specialist (II) with the Missouri Uniform Classification and Pay System.

OR

• A Bachelor’s degree from an accredited college or university preferably a degree in Social Work or comparable human services field (Substitutions allowed);and,

Five or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license.

(A combination of earned credit hours from an accredited college or university in the preferred fields such as social work, family and child development, special education, psychology, sociology, or related behavioral sciences and experience described may substitute for the stated qualifications. 30 credit hours are equivalent to 1 year of experience. Professional experience as described must be of a substantial period of time (over 50% of time)).

(Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant)

Preferred Qualifications

• Ability to travel throughout the State of Missouri as needed
• Availability to be in the “on call” rotation as assigned.
• Training, certification, and/or education in leadership and continuous process improvement programs (e.g. Lean Six Sigma) is preferred.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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