Social Services Program Manager – Community Impact Leader

The Salvation Army USA Central Territory; Town of Wausau (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

The Salvation Army USA Central Territory in Wisconsin seeks a Social Services Manager to lead social service programs in the Wausau community. You will supervise case workers, oversee shelter and food pantry operations, and partner with community agencies to develop new programs and secure funding.

You will manage program budgets, ensure compliance with TSA standards, and report outcomes to leadership while engaging the community to improve continuum of care.

Qualifications

• Bachelor's degree in social services or related field.
• Four years' experience in program management including supervisory experience.

Responsibilities

• Supervises all social service programs and personnel; plans, coordinates, instructs, supervises, monitors and evaluates the work performance of the Social Services staff; ensures compliance to TSA and departmental policies and procedures.
• Implements and provides oversight to the Pathway of Hope program.
• Recruits, screens, interviews and recommends for hire persons for Social Service department positions; makes recommendations for promotions and terminations.
• Conducts regular staff consultations with Social Services staff and provides instruction and training.
• Oversees the keeping and reporting of accurate case records and monthly statistical and in‑kind donation reports.
• Maintains records and statistics for HMIS, SIMS and National Statistical System.
• Serves as primary contact with The Salvation Army for community services agencies in service area.
• Engages with the community to identify ongoing needs, develop continuum of care, and pursue program improvements.
• Analyzes program effectiveness and submits regular reports to the Corps Officers.
• Attends inter-agency, community, and state meetings as necessary to achieve objectives.
• Manages student interns for social services and oversees their work.
• Develops and manages program policies and performance metrics aligned to United Way outcomes and TSA standards; prepares funding presentations.
• Plans and supervises seasonal programs and coordinates grant applications and reporting.
• Works with Corps Officers on budget development and securing ongoing program funding.

Education

Bachelor's degree in social services or related field

Job description

The Salvation Army USA Central Territory in Wisconsin seeks a Social Services Manager to lead social service programs in the Wausau community. You will supervise case workers, oversee shelter and food pantry operations, and partner with community agencies to develop new programs and secure funding.

You will manage program budgets, ensure compliance with TSA standards, and report outcomes to leadership while engaging the community to improve continuum of care.