Social Services Manager

The Salvation Army USA Central Territory; Town of Wausau (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

The Salvation Army USA Central Territory in Wisconsin seeks a Social Services Manager to lead social service programs in the Wausau community. You will supervise case workers, oversee shelter and food pantry operations, and partner with community agencies to develop new programs and secure funding.

You will manage program budgets, ensure compliance with TSA standards, and report outcomes to leadership while engaging the community to improve continuum of care.

Qualifications

• Bachelor's degree in social services or related field.
• Four years' experience in program management including supervisory experience.

Responsibilities

• Supervises all social service programs and personnel; plans, coordinates, instructs, supervises, monitors and evaluates the work performance of the Social Services staff; ensures compliance to TSA and departmental policies and procedures.
• Implements and provides oversight to the Pathway of Hope program.
• Recruits, screens, interviews and recommends for hire persons for Social Service department positions; makes recommendations for promotions and terminations.
• Conducts regular staff consultations with Social Services staff and provides instruction and training.
• Oversees the keeping and reporting of accurate case records and monthly statistical and in‑kind donation reports.
• Maintains records and statistics for HMIS, SIMS and National Statistical System.
• Serves as primary contact with The Salvation Army for community services agencies in service area.
• Engages with the community to identify ongoing needs, develop continuum of care, and pursue program improvements.
• Analyzes program effectiveness and submits regular reports to the Corps Officers.
• Attends inter-agency, community, and state meetings as necessary to achieve objectives.
• Manages student interns for social services and oversees their work.
• Develops and manages program policies and performance metrics aligned to United Way outcomes and TSA standards; prepares funding presentations.
• Plans and supervises seasonal programs and coordinates grant applications and reporting.
• Works with Corps Officers on budget development and securing ongoing program funding.

Education

Bachelor's degree in social services or related field

Job description

Looking for a leadership role where your work truly matters? Join our team as a Social Services Manager and help lead programs that directly support individuals and families throughout the Wausau community. From overseeing shelter and food pantry operations to developing future programs and building strong community partnerships, you\'ll play an important role in ensuring compassionate, effective services reach those who need them most.

Job Objective: Manages the Social Service functions of the Wausau Corps. This includes supervision of case workers, food pantry workers, and the management of the shelter operations and staff. The Social Services Manager also works closely with administrative staff to provide oversight of volunteers working in the Social Services programming. Provides oversight and direction to community collaborations, development of future programs, seasonal assistance programs, statistical and program reporting, monitoring of program funding, and reporting requirements, as well as providing direct services to clients.

Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Supervises all social service programs and personnel. Plans, coordinates, instructs, supervises, monitors and evaluates the work performance of the Social Services staff. Ensures compliance to TSA and departmental policies and procedures. Provides support and encouragement to staff persons and provides development opportunities.
• Implements and provides oversight to the Pathway of Hope program.

• Recruits, screens, interviews and recommends for hire persons for Social Service department positions. Makes recommendations to the Corps Officer for promotions and terminations.

• Conducts regular staff consultation with Social Services staff in which necessary social service matters can be discussed, and instruction and training provided.

• Oversees the keeping and reporting of accurate case records, documentation of services provided through all programs, and assumes responsibility for monthly statistical and in‑kind donation reports accordingly.
• Ensures that accurate and timely records, reports, and statistics are maintained for all social services programs which includes but is not limited to HMIS, SIMS and National Statistical System.
• Serves as primary point of contact with The Salvation Army for community services agencies in service area.
• Actively engages in the community to have knowledge of on‑going needs, program development, and improvements to current assistance. Develops an effective continuum of care.
• Analyzes the effectiveness of all programs on a regular basis, ensuring that the programs comply with TSA\'s mission. Submits regular reports on these findings to the Corps Officer(s).
• Attends (or assigns and oversees staff attendance to) inter-agency, community, and state meetings as necessary to achieve objectives.
• Assigns, supervises, and evaluates the work of student interns for social services.
• Develops and/or manages program policies and performance accountability measures to United Way outcomes and The Salvation Army\'s National Social Service standards. Prepares and gives presentations representing the community needs and The Salvation Army, for funding purposes or as requested.
• Plans, coordinates and supervises assigned seasonal programs.
• Researches and processes applications for available government grants for The Salvation Army\'s ongoing program services. Works collaboratively with Corps Officers and Development Director on grant preparation, compliance, contracts, and reporting.
• Works with Corps Officers to create annual budget and to secure new and ongoing program funding; manages program budgets.

Minimum Qualifications:

The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position.

Education:

Bachelor\'s degree in social services or related field.

Experience:

Four years\' experience in program management including supervisory experience.

-OR-

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications:

Valid driver\'s license with approval to drive from TSA\'s insurance carrier.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.