Social Services / Discharge Planner

PACS Group; San Francisco (CA); On-site; USD 41,000 - 55,000; Full time

Job summary

PACS Group seeks a compassionate Social Services / Discharge Planner for its San Francisco Post Acute location. This full-time role involves supporting residents and families through care journeys, coordinating discharge plans, and connecting them with community resources to ensure safe transitions.

The ideal candidate will have a relevant degree, proven healthcare social work experience, strong organizational and communication skills, and the ability to collaborate with an interdisciplinary

Qualifications

• Bachelor's degree in Social Work or Human Services preferred.
• At least two years of supervised social work experience in a healthcare setting preferred.

Responsibilities

• Assess residents' social, emotional, psychological, and family needs to develop individualized social services plans.
• Provide emotional support and counseling to residents and families during illness, grief, and changes in independence.
• Coordinate discharge planning with residents, families, healthcare providers, and interdisciplinary team.
• Arrange referrals, community services, medical equipment, and resources for safe transitions to home or other care settings.
• Maintain accurate documentation of resident social services needs and discharge plans.

Skills

Communication skills

Organizational skills

Empathy

Problem-solving

Education

Bachelor's degree in Social Work or Human Services

MSW preferred

Tools

PointClickCare (PCC)

Job description

Social Services / Discharge Planner San Francisco Post Acute | Full-Time | $30-$40 per Hour, DOE

Make a Difference in the Lives of Our Residents! San Francisco Post Acute is seeking a compassionate, organized, and proactive Social Services / Discharge Planner to join our team full-time! In this role, you will support residents and their families throughout their care journey, helping them navigate healthcare needs, access community resources, and prepare for safe and successful transitions after discharge. You will collaborate with our interdisciplinary team to promote resident independence, emotional well-being, and quality of life.

Key Responsibilities

• Assess residents' social, emotional, psychological, and family needs to develop individualized social services plans.
• Provide emotional support and counseling to residents and families as they navigate illness, physical limitations, grief, and changes in independence.
• Assist residents in achieving the highest practicable level of independence, self-care, and overall well-being.
• Coordinate discharge planning with residents, families, healthcare providers, community agencies, and the interdisciplinary team.
• Arrange referrals, community services, medical equipment, assistive devices, and other resources needed for safe transitions to home or another care setting.
• Help residents and families understand available care options and make informed healthcare decisions.
• Coordinate outpatient appointments and on-site ancillary services, including optometry, podiatry, dental, and psychiatric services.
• Assist with obtaining community, social service, health, and welfare resources to meet residents’ needs.
• Support the tracking of resident belongings and help resolve concerns involving missing, lost, or stolen items.
• Maintain accurate and timely documentation of resident social services needs, interventions, and discharge plans.
• Build strong working relationships with facility departments and external community partners.
• Provide staff education and in-service training as requested.
• Maintain resident confidentiality and uphold residents' rights and dignity.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Social Work or Human Services preferred
• At least two years of supervised social work experience in a healthcare setting working directly with individuals.
• Master of Social Work (MSW) preferred.
• Experience in skilled nursing, post-acute care, or discharge planning preferred.
• Knowledge of PointClickCare (PCC) preferred.
• Strong organizational, planning, documentation, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities while maintaining professionalism, confidentiality, and compassion.
• Ability to work effectively with residents, families, healthcare professionals, and community agencies.

Compensation & Schedule

• Schedule: Full-Time
• Pay: $30-$40 per hour, depending on experience
• Location: San Francisco Post Acute, San Francisco, CA

Why Join San Francisco Post Acute?

Join a team dedicated to providing quality care and supporting residents through every stage of their recovery and transition. As part of our social services team, you will have the opportunity to make a meaningful impact by helping residents and families access the support, resources, and guidance they need.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

PACS is revolutionizing the delivery and leadership of post-acute healthcare and support services across the country. Originally founded in 2013, the organization now consists of hundreds of independent operating subsidiaries, as well as ancillary and support services. We bring a proven model of mission-driven care that balances access to a national network of support and resources with local decision making. In addition, PACS helps connect exceptional people with premier healthcare careers across the country. We focus on finding innovative and effective team members based on their qualifications, experience, geographic preferences, and personality fit with the existing facility staff and culture.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs.