Social Services Director LSW

Complete Care Management; Madison (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Health/dental/vision

Generous PTO

Job summary

Complete Care in Madison, WI seeks a Social Services Director (LSW/CSW) to lead resident advocacy and ensure holistic care behind every plan.

You will collaborate with clinical teams, coordinate MDS-related psychosocial data, and navigate transitions with dignity. The role requires a Wisconsin license and a passion for empathetic leadership in long‑term care.

Qualifications

• Bachelor’s Degree in Social Work is required.
• Active LSW or CSW license in Wisconsin.
• 2+ years in LTC or SNF preferred.
• Proficient with EHR and MDS 3.0.

Responsibilities

• Advocate for residents and guide families through care decisions.
• Direct the social services portion of the MDS process.
• Coordinate psychosocial assessments and care plans.
• Navigate complex discharges with community resources.
• Educate staff on resident rights and dignity.
• Provide crisis counseling and support for families.

Skills

Emotional intelligence

Mediation

Education

Bachelor’s Degree in Social Work (BSW)

Tools

EHR proficiency

MDS 3.0

Job description

Social Services Director (LSW / CSW)

Shift: Full-Time | Monday – Friday

The Maple Grove Mission

At Complete Care, we believe that clinical health is only one piece of the puzzle; emotional and psychosocial wellness is what truly allows our residents to thrive. As our Social Services Director, you are the heartbeat of resident advocacy in the Madison community. We are looking for a licensed professional who doesn't just "process" cases but builds meaningful bridges between residents, families, and the healthcare team. If you are ready to lead with empathy and expertise, your career belongs here.

The Complete Care Advantage

• Strategic Leadership: You aren't just an employee; you are a key member of the leadership team, directly influencing facility culture and resident rights.

• Professional Longevity: Build your legacy within an established, highly successful organization that treats "family" as a verb, not a noun.

• Madison's Premier Setting: Work in a vibrant, supportive environment where your clinical growth is a top priority for administration.

• Robust Benefits: Competitive salary, comprehensive health/dental/vision plans, and a generous PTO structure to support your own mental wellness.

Strategic Responsibilities: Advocacy & Clinical Excellence

As the Social Services Director, you serve as the primary navigator for the resident’s journey, ensuring their voice is the loudest in the room:

• Holistic Clinical Assessment: Lead the identification of psychosocial, mental, and emotional needs. You will move beyond the "Social History" to create a deep, narrative understanding of each resident's life and goals.

• Interdisciplinary Synthesis (MDS): Direct the Social Services portion of the MDS process, ensuring that psychosocial data is accurately captured to drive holistic, person-centered care plans.

• Proactive Discharge Navigation: Orchestrate complex transitions of care. You will serve as the master liaison between the facility and community resources, ensuring every resident has a "fail-safe" plan for their next chapter.

• Rights & Dignity Stewardship: Act as the facility’s lead advocate for resident autonomy. You will educate staff and families on resident rights, dignity, and self-determination, serving as a bulwark against neglect or exploitation.

• Crisis Intervention & Counseling: Provide expert emotional support and therapeutic communication for residents and families navigating the complexities of long-term care, cognitive decline, or end-of-life transitions.

• Regulatory Compliance: Ensure all documentation meets or exceeds stringent state and federal standards, maintaining an "audit-ready" department at all times.

• Community Networking: Cultivate relationships with Madison-area hospitals, VAs, and home health agencies to streamline resident support systems.

Professional Qualifications

• Education: Bachelor’s Degree in Social Work (BSW) is required.

• Licensure: Must hold an active, unencumbered LSW (Licensed Social Worker) or CSW (Certified Social Worker) license in the State of Wisconsin.

• Experience: 2+ years in a Long-Term Care (LTC) or Skilled Nursing Facility (SNF) is highly preferred. We are seeking someone who understands the nuances of the Wisconsin healthcare landscape.

• Technical Savvy: High proficiency in Electronic Health Records (EHR) and a solid grasp of MDS 3.0 requirements.

• Soft Skills: Exceptional emotional intelligence (EQ) and the ability to mediate complex family dynamics with grace and professionalism.

Complete Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all professionals.

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