Social Services Director

Complete Care Management; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

Complete Care is seeking a Social Services Director to advocate for residents’ psychosocial and emotional needs, oversee assessments, and guide discharge planning. This role requires leading a social services team within a comprehensive long-term care setting.

The incumbent will coordinate with the interdisciplinary team, ensure compliance with regulations, and support residents and families through challenging transitions, while maintaining compassionate, person-centered care.

Qualifications

• Bachelor's Degree in Human Science required.
• Experience in a Long Term Care (LTC) or Skilled Nursing Facility (SNF) preferred.
• Able to work independently and as part of an interdisciplinary team; proficient in documentation (EHR/MDS).

Responsibilities

• Assess residents' psychosocial, mental, and emotional needs through regular visits and observation.
• Complete Social History and Psychosocial assessments at admission and periodically thereafter.
• Contribute to interdisciplinary care planning (MDS) with findings.
• Advocate for residents' rights, dignity, and self-determination.
• Prevent and address resident abuse, neglect, and exploitation per laws and licensure.
• Coordinate discharge planning and link to post-discharge resources.
• Provide emotional support to residents and families; assist with coping during placement.

Skills

Independence & collaboration

EHR/MDS documentation

Resident rapport & communication

Education

Bachelor's Degree in Human Science

Job description

Social Services Director

Shift: Full Time - Monday-Friday

SUMMARY:

Complete Care, a leading facility, approaches every day with one vital goal: To improve the lives we touch through high-quality healthcare and extraordinary compassion. We are seeking a dedicated Social Worker, responsible for identifying, assessing, and addressing the psychosocial, mental, and emotional needs of our residents and ensuring their rights are upheld.

Why Join Our Team?

• You will have the opportunity to build a career with an established, highly successful organization in a caring and compassionate environment.

• We are committed to your growth and success. Come join employees who have become family!

Responsibilities: Psychosocial Care & Advocacy

As the Social Services Director, you will be the resident's primary advocate and emotional support liaison. Your core responsibilities include:

• Assessment: Help to accurately identify resident's psychosocial, mental, and emotional needs through regular visitation and observation.

• Documentation: Complete Social History and Psychosocial assessment of residents promptly upon admission and routinely thereafter, ensuring compliance with federal and state regulations.

• Care Planning: Integrate assessment findings into the interdisciplinary care planning process (MDS), contributing to a holistic plan that addresses the resident's unique needs and preferences.

• Advocacy: Work closely with the interdisciplinary team to promote and protect resident's rights, dignity, and self-determination throughout their stay.

• Protection: Prevent and address resident abuse, neglect, and exploitation as mandated by law and professional licensure.

• Discharge Planning: Coordinate discharge planning services, ensuring smooth transitions for residents back to the community or to other levels of care, and linking them with necessary post-discharge resources.

• Support: Provide emotional support and counseling to residents and families coping with illness, disability, and long-term care placement.

• Other duties as assigned by the Administrator.

Qualifications:

We are looking for a dedicated professional who is passionate about long-term care.

• Education: Bachelor's Degree in Human Science is Required.

• Experience: Experience in a Long Term Care (LTC) or Skilled Nursing Facility (SNF) is highly preferred and strongly recommended.

• Skills:

  • Demonstrated ability to work independently while also functioning as a collaborative part of the interdisciplinary group.

  • Proficiency in computer knowledge for documentation (EHR/MDS).

  • Exceptional ability to build and maintain rapport with residents, family members, and peers.

Complete Care is an equal opportunity employer.

Now Hiring: Social Services Director

Are you ready to truly make a meaningful and lasting difference in the lives of our residents every single day, while advancing your own career in a supportive and vibrant environment?

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9.23.26