Social Services County Operations Manager I

JobAps; Dover (DE); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Dental Insurance

Vision Insurance

Disability Insurance

Retirement Benefits

Training and Development

Paid Leave

Paid Holidays

Paid Parental Leave

Pre-Tax Commuter Benefits

Job summary

The State of Delaware seeks a Social Services County Operations Manager I to lead a countywide social services program. You will supervise over 70 staff and oversee a multi-layer budget while coordinating with state and private partners to ensure quality client services.

Responsibilities include developing operating plans, guiding senior staff, and implementing program improvements in line with department goals. Telework and alternative work schedules are available per policy.

Qualifications

• Bachelor's degree or higher in Behavioral or Social Science or related field.
• Three years experience coordinating and monitoring delivery of professional social services for children, youth and families.
• Three years experience ensuring compliance with laws, rules, regulations, standards, policies, and procedures.
• Six months experience in health or human services program administration and in planning/establishing goals.

Responsibilities

• Manages and directs activities of a multifaceted social services program.
• Monitors service delivery and implements organizational changes to achieve goals.
• Develops and revises operating plans and procedures, ensuring policies support effective service delivery.
• Plans, assigns, reviews, and evaluates work of supervisory staff.
• Participates in senior management discussions on statewide needs and issues.
• Collaborates with program development managers on new or revised service programs.
• Works with other providers to ensure quality services to clients.
• Oversees support functions like building and vehicle maintenance and supplies.

Skills

Staff supervision

Policy interpretation

Program coordination

Operations management

Education

Bachelor's degree or higher

Job description

Summary Statement

A class incumbent is responsible for managing a multifaceted social services program on a countywide basis.

Responsible for a staff of over 70 supervisory, professional, paraprofessional, and clerical staff. Annual operating budget of 2.3-3.0 hundred thousand dollars.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Manages and directs the activities and functions of a multifaceted social services program; Monitors service delivery and implements organizational changes necessary to achieve goals and objectives.

Develops and/or revises operating plans and procedures in accordance with overall departmental/divisional goals and objectives. Oversees the implementation of same. Ensure policies and procedures provide for effective delivery of services.

Plans, assigns, reviews and evaluates the work of supervisory staff responsible for effective delivery of services.

Participates as a member of senior management staff in examining statewide needs and issues.

Works closely with program development managers in the development, implementation and monitoring of new and/or revised service programs or delivery methods.

Works with other state, community or private social service providers to ensure quality services to clients.

Oversees support functions such as building maintenance, vehicle maintenance and supplies and equipment necessary for effective operations.

Job Requirements

JOB REQUIREMENTS for Social Services County Operations Manager I

• Possession of a Bachelors degree or higher in Behavioral or Social Science or related field.�
• Three years experience in providing, coordinating, and monitoring the delivery of professional social services to children, youth, and their families.�
• Three years experience in ensuring compliance with laws, rules, regulations, standards, policies, and procedures.
• Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.�
• Six months experience in developing policies and procedures.�
• Six months experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.

Additional Posting Information

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Conditions of Hire

Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check:

A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Benefits

Below is a list of benefits that are offered to eligible employees:

Health and Well Being

• Health Benefits, Dental Insurance, Vision Insurance

Just In Case

• Disability Insurance, Group Universal Life Insurance

Your Future

• Retirement Benefits, Deferred Compensation

Professional Growth

• Training and Development Programs

Work Life Balance

• Paid Leave, Paid Holidays, Paid Parental Leave, Alternative Work Schedules

More Benefits

• Flexible Spending, Pre-Tax Commuter Benefits, Accident and Critical Illness Insurance

Visit Statewide Benefits for more information!

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.